Liberty Slots Casino - 플레이어의 탈퇴가 거부되었습니다.

I had not made a deposit since March, although I play the free games I had never won enough to withdraw any winnings. this is the correspondence from Liberty slots casino

Dear Eilene,

Thank you for choosing Lincoln Casino.

This e-mail is to advise you that your withdrawal in the amount of US$200 via Bank Wire Transfer has been declined due to the following reason:

*** Multiple non deposit bonuses claimed without a real money deposit in-between.

Rules and Regulations: ***Customers may not redeem multiple free bonus offers consecutively. When a customer uses two or more free bonuses without making a real money deposit in-between, management reserves the right to void any bonuses and winnings.

As a result of the above and in keeping with our rules and regulations winnings have been voided.

Should you have any questions, please do not hesitate to contact us.

Sincerely,

Desiree

Dear horshu9255,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please be aware that it is against the terms and conditions of most casinos to redeem multiple No Deposit Bonuses consecutively. Unfortunately, we believe it is not unjust for casinos to confiscate winnings in such situations as this is a common practice. Therefore, we are unable to penalize the casino or compel them to return your winnings.

If there is anything else we can assist you with, please feel free to contact us. Otherwise, we will have to reject this complaint.

Thank you for your understanding.

Best regards,

Kristina

Dear horshu9255,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have frequented the online casino since 2012. I have deposited thousands until recently because I wanted to pay off my credit card that I had run into the thousands on this website alone. I have not in a couple of years won any money playing for free, but mysteriously my withdrawal and deposits have disappeared for the last six months. I have records of my deposits but the casino should have any record of withdrawals to prove I have made any withdrawals playing with free money.

Thank you for your reply, horshu9255. Unfortunately, I am not sure how your last messages relate to this case. The casino confiscated your winnings because you played with two no-deposit bonuses without a deposit in between, and if that was the case, it was a valid reason for them to do so.

Dear horshu9255,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did not see where i had made ANY withdrawals using their free bonuses which is the cause for them to confiscate my winnings. Deposits had been made up until March. If the decision is that I am not to receive ANY winnings, I choose not to deposit or frequent this particular casino because of the petty amount in dispute. If they do not want customers to withdraw winnings on the free money bonus, don't advertise it.

Alright, it's obvious that we're not making any progress with this case. You could make a deposit in the past, but if you didn't make a deposit between activating two no-deposit bonuses, the casino confiscated your winnings in compliance with their bonus terms and conditions. I can only recommend that you avoid doing the same mistake in the future so you can safely withdraw your bonus winnings.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.