Libra Spins Casino - 플레이어가 기술적인 결함을 경험했습니다.

I was playing wild chase at 0.25 per spin. I then changed it up one notch on the bet slider and completed another spin, this took €50.00 from my account. I then moved the slider right back to the bottom (lowest amount) and it was only allowing €2.50. I have complained about this as it is clearly an error/issue but have got nowhere. Such a con, I know exactly how that game plays and I did what was needed to up the stake to 0.50 but there was obviously an issue.

Dear Chris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to petronela.k@casino.guru? Have you stopped playing right after the incident?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Hi no there is no history for slots transactions only deposit and withdrawal and they didn't send a copy of the notes from my online chat. I still had a balance so played that through and will no longer use the casino.

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. I would like to help you, but it is impossible for me at this time. Please, if you come across any kind of proof, do not hesitate to contact me and we can reopen this complaint anytime. 

I wish I could be of more help. Please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.