LiliBet Casino JP - 플레이어의 상금이 압수되었습니다.

My balance of 2.5 million yen was forfeited for violating the terms and conditions.

I deposited 50,000 yen and received a 50,000 yen welcome bonus.

Since it was a separate type of bonus, I wagered the 50,000 yen of real money on sports betting. While doing that, I played slots with the 50,000 yen bonus, which turned into 300,000 yen in real money. Later, the sports bet hit, and I made 100,000 yen, bringing the total to 400,000 yen.

With this 400,000 yen, I continued playing slots and my balance grew to 2.6 million yen. After that, I checked the bonus terms and conditions and found out that purchasing free spins was prohibited, so I contacted support.

When I asked support, they told me that buying free spins with the bonus money was a violation of the terms and conditions, and that my winnings might be confiscated when I tried to withdraw. They also confirmed that there was no issue with the sports bet placed with real money.

Later, support informed me that due to the violation of terms and conditions, the bonus would be canceled and 2.5 million yen would be confiscated. They said the remaining 100,000 yen would be converted to bonus money, and if I complied with the terms and traded up to 1.5 million yen, they would allow me to withdraw this time only.

I understand the confiscation of the 300,000 yen bonus, but I don't understand why the other 2.2 million yen, which was played with real money, is also being confiscated. Moreover, I don't understand why the 100,000 yen is being converted into bonus money.

Despite discussing with support, my opinion was completely disregarded. I even requested to withdraw just the initial 50,000 yen I deposited, but they refused. The way they spoke was very rude and unpleasant.

Even after more than three business days, there has been no update on the KYC, so I believe they never intended to allow withdrawals in the first place.

I've seen similar complaints on social media, so everyone should definitely avoid this casino.

規約違反ということで残高250万円を没収されました。

5万円を入金し、ウェルカムボーナスで5万円をもらいました。

分離型のボーナスだったため、リアルマネーで5万円をスポーツベットに賭けている間に、ボーナスの5万円でスロットをしたところ30万円になり、リアルマネーになりました。その後、スポーツベットも的中し10万円になり、合計して４０万円になりました。

この40万円でさらにスロットをして、260万円になりました。その後、ボーナスの利用規約を確認した際に、フリースピンの購入が禁止されていたため、サポートに連絡しました。

その際にサポートに確認したところ、ボーナスでのフリースピンの購入は規約違反だから出金の際に没収されるかもしれないといわれました。リアルマネーで賭けたスポーツベットについては問題ないとのことでした。

後日サポートから連絡があり、利用規約違反のためボーナスを取り消し、250万円を没収すると言われました。そして残りの10万円をボーナスマネーにするので、それで利用規約を順守した上で150万円を取引したら今回に限り出金させてやると言われました。

こちらとしては30万円のボーナスの没収は理解できますが、その他220万円はリアルマネーでやっているため没収される理由がわかりません。それに10万円がボーナスマネーになることが理解出来ません。

また、サポートに話しましたがこちらの意見は一切受け付けないため、最初に入金した5万円だけでも出金させてくれと頼みましたが無理と言われました。言い方とかもとても失礼で不快でした。

KYCすら3営業日以上も音沙汰無しなのでそもそも出金させる気がなかったんだと思います。

SNSでもこういう声がいくつかあるので、みなさんここでは絶対やらない方がいいです。

Hello ggg666,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LiliBet Casino JP. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward your full betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Please note that all bonus conditions apply if you have an active bonus not only when you use the bonus balance and if you did breach the bonus terms, the casino can confiscate any winnings generated.

Looking forward to your answer.

Regards,

Nick

I haven't completed KYC for my account yet. No matter how many times I try, it always comes up as incomplete, and when I asked support, they told me to wait 3 business days.

It is possible to check the history, but since Lilibet does not have a download function, it cannot be transferred.

The last time we spoke was June 4th.

I didn't need the bonus anymore, so I asked them to let me withdraw the 50,000 yen. But it was no use.

アカウントについてはまだKYCが完了していないです。何回やっても不備になるし、サポートに聞いても3営業日待ってくださいとのことでした。

履歴の確認は可能ですが、リリベットにダウンロードする機能がないため、転送出来ないです。

最後に話したのは6月4日です。

もう、ボーナスでもらった金はいらないから元金の5万円を出金させてくれと頼みました。しかし、無駄でした。

Hello ggg666,

Isn't it possible to simply make a screenshot of the betting history where you purchased the bonus feature with bonus money?

It's hard to understand, but this is it.

I buy bonus features for the first 50,000 yen or so and the last 200,000 yen or so.

わかりづらいけどこれになります。

ボーナス機能を最初の５万円くらいと最後の20万円くらいに買ってます。

Hello ggg666,

According to the casino terms, any bonus buys are prohibited and the balance may be confiscated. Also as stated above, once a bonus is active, the rules applies until the wagering is finished no matter if you have used real money or bonus balance to play with.

Unfortunately, there is nothing we can do in this case as you have breached the casino terms.

Is there is anything else we could assist you with? If not, we will be forced to reject the complaint.

Regards,

Nick

Dear ggg666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.