Limitless Casino - 플레이어의 상금이 압수되었습니다.

THIS IS THE MOST DISGUSTING SITE IVE EVER DEALT WITH. I won over 4,000 dollars on this site and the recouped ALL OF IT, saying that I combined my comp points along with a deposit (a deposit that had NO BONUS attached). I have all of the screenshots to prove this. The amount of comp points amounted to $2. I was playing them waiting for my deposit to go through - they were zeroed out before I even played my deposit (that once again - came with no bonus!!) DO NOT PLAY HERE!!

Dear romanicincu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game and cashier histories along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Incorrect Limitless, I played through the measly $2 in comp points before my deposit was even added. I claimed and played the comp points waiting for my bitcoin deposit to show up. I’d prove this with a game log but your shady freaking site doesn’t provide those. I should’ve never deposited with you, I never knew you ARE’NT LICENSED until after this incident. WILL NEVER MAKE THAT MISTAKE AGAIN!!

I see. If your game history isn't available, could you please forward a screenshot of your cashier history along with any relevant communication, please?

I sent forwarded two separate emails to your email address but I will also provide screenshots on here. As for the cashier log, limitless casino doesn’t even offer the option. Which tells me whatever they provide to you would likely be doctored/altered.

Thank you very much, romanicincu, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello romanicincu,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Limitless Casino to join the conversation and participate in the resolution of this complaint.

Dear Limitless Casino,

The player states that the comp points were claimed and played before the deposit was made. Can you please provide the player's logs so that they can be reviewed? They can be sent to my e-mail, adam.m@casino.guru.

Kind regards,

Adam

Hello romanicincu,

Hello Adam,

I hope that you are well and safe.

Please note that we have reviewed the player's account and determined the following.

On July 26th, the player deposited $208.85 using Bitcoin at 22:36:12, Casino time. At 22:36:43, Casino time, the player proceeded to claim Comp points in value of $4.38 bringing the player's total balance to $213.47, due to previous balance of $0.24.

Please see the screenshot below that confirms that the action was initiated by the player.

According to the Terms & Conditions of Limitless Casino, to which all players agree upon signup, a player is allowed to make a new deposit, claim a bonus or redeem comp points only when the balance on his/her account is under $1.00.

https://limitlesscasino.com/terms-and-conditions

7 TERMS APPLIED TO BONUSES AND PROMOTIONS

7.1. Overall Bonus and Promotion Rules

d. "Unless stated otherwise, a Player has the right to only one promotion at the time."

f. "Unless stated otherwise, it is not allowed to combine the promotions."

j. "The Player understands that in order to claim any coupon, free promotion, or make a new deposit, the Player needs to play through the current deposit, bonus or free promotion, and the balance on a Player's account must be below $/€/AUD 1."

Additionally, the Terms for Comp points redemption can be found on the Rewards page on our official website.

https://limitlesscasino.com/rewards

Unfortunately, as the player violated said rules, the winnings that were acquired were voided and the player's original deposit was reimbursed.

We hope that the explanation provided is clear and understandable enough. Should any additional information be required, please do not hesitate to contact us.

Kind Regards,

Lucas Bellingham

Limitless Casino Management

Thank you for the explanation, Limitless Casino.

Dear romanicincu,

According to the evidence provided by the casino, you received the deposit in your account first and then proceeded to redeem the comp points on top of this balance. You have then played with the total amount, is that correct?

Kind regards,

Adam

This is an absolute fabrication!! Are you freaking kidding me!!! I redeemed the comp points and played through them prior to the deposit NOT AFTER! I like how your site didn’t provide this info to me as an option to download prior to me asking for it! If it was available I could have proved what actually happened. IMAGINE THAT

Thank you for your response, romanicincu.

Please clarify - you are stating that you claimed the comp points and played your balance down to zero before making the deposit, is that correct? If so, do you have any record of what time you placed the deposit, perhaps the transaction history from your wallet?

Dear Limitless Casino,

It would also be helpful at this point if we could see the gameplay/betting history of the player, can you provide this, please?

Kind regards,

Adam

Hello Adam,

Yes, we can provide the player's betting history.

We will send it directly the player's and your e-mail address.

Please let me know is your e-mail address adam@casino.guru?

Thank you!

Kind Regards,

Lucas Bellingham

Limitless Casino Management

Hello Lucas & Limitless Casino,

Thanks for your assistance, the email is adam.m@casino.guru.

Kind regards,

Adam

Hello Adam,

Please note that the report has been sent to your e-mail address directly.

Should any additional information be required, please let us know.

Kind Regards,

Lucas Bellingham

Limitless Casino Management

Thank you for the additional information, Limitless Casino.

Dear romanicincu,

Please respond to my previous questions.

Kind regards,

Adam

Oh so they can provide a betting history to someone else (which can be altered or fabricated) but they don’t make it available to the player?? Imagine that

Hello romanicincu,

Thank you for your response. The reason I ask you to provide evidence of the transaction in question is so that we can compare it to what has been sent to us by the casino and see if everything matches up. Currently, it appears that the funds have been mixed and that you have begun playing with the two balances as one, which causes problems as the different types of funds have different conditions attached to them. However, you have stated that the comp points were played down to zero before the deposit was added, which would change the situation. Are you able to provide information regarding what time the deposit has been made? Even the transaction ID would help as we can check this on the blockchain.

Kind regards,

Adam

I think it’s this one

Hello romanicincu,

You stated that you played the comp points before the deposit was added to your balance, can I ask you if you remember which game(s) you played with the comp points? Did you play different games with your deposit?

Kind regards,

Adam

I played sweet 16, and yes the points were zeroed out prior to the deposit being added

Thank you romanicincu.

Dear Limitless Casino,

Can you please clarify how the comp points are displayed to the player? Is the balance added to the real money balance, or displayed as a separate balance?

Kind regards,

Adam

Hello romanicincu,

Hello Adam.

In the screenshots below, you may see how the player's comp point balance is displayed in the Balance section, how the player redeems comp points, and also, the message that appears to the player once the points are redeemed.



We believe that a player is promptly and fully informed that he is, in fact, playing with comp points.

Please let us know if additional information is required.

Kind Regards,

Lucas Bellingham

Limitless Casino Management

Yea Lucas look at the balance, does it not say zero?!

Dear romanicincu,

After discussing this complaint internally, it has been decided that we are unable to help any further with this case.

While I appreciate that you state the comp points were played down to zero before the deposit was credited to your account, all evidence provided suggests that the funds were mixed before any bets took place. Consequently, the balance consisted of funds from multiple sources that carried different conditions, and the casino is acting in accordance with its terms and conditions by returning your deposit to you.

Please understand that we can only make an assessment based on the evidence at hand, and for this reason, the complaint will now be rejected. I am sorry I could not be of more help on this occasion.

Kind regards,

Adam