Linebet Casino - 플레이어가 입금 문제를 겪고 있습니다.

User id: 776553701

Transaction id: 435130555918

To: Oecwyttls5lx@mahb

Date: 16 dec 2024

Time: 12:03AM

Amount: 2593

Dear Akshit909,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

But I have no contact details of payment provider they are saying money not credited to payment provider

But money is debited from my bank account I have bank statements and payment successful screenshot.

My bank also told me that amount is successfully credited to payment provider account noe what can I do please help

The payment provider is your bank. According to the deposit receipt you attached to your complaint, it should be the State Bank of India. Have you contacted this bank to inquire about the status of your deposit? If so, please forward me the communication with your bank at veronika.f@casino.guru.

My bank is not helping me

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Already shared

Thank you for your email. I have still not received the screenshot of the transaction history in your casino profile. This history contains a list of your deposits and withdrawals. Please make sure that your deposit from 16 December is visible.