Lottoland Casino UK - 플레이어의 계정은 출금 시도 후 폐쇄되었습니다.

So I’ve been depositing and playing on lottoland all day, and I made a withdrawal had email to say processing, went to log back on and account access denied. I would like an explanation as to why they’ve allowed me to deposit all day no questions asked then the moment I’ve tried to withdraw they sent a email included and then when I log back on it say account closed. is anyone able to help or advise me best course of action not a huge amount in winnings but highly frustrating not knowing why or what’s caused it.

Dear Danieldeane88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

Thank you in advance for your reply.

Best regards,

Petronela

Hello, thank you for your reply.

it was a new account as I use other sites too but obviously i cannot gain access now so i can not tell you the exact time frame but it said i was verified yesterday and ive not had any confirmation of needing to send documentation in.

I was playing slots and it was not bonus money and no wagers

does this help?

thanks

Dan

I was sent this earlier but they didn’t mention anything about my winnings

Dear Danieldeane88,

I regret to inform you that due to this casino having over 10 cases closed with a "No Reaction Policy," we are compelled to close your complaint as "Unresolved." This will negatively impact the casino’s overall rating. While I understand this is not an ideal outcome for your issue, the reduction in their rating caused by unresolved complaints may influence the casino’s future approach.

Unfortunately, it appears that Lottoland Casino UK has a consistent practice of completely disregarding our attempts to mediate disputes. You can see all our previous failed attempts to reach a resolution.

Please note that the casino can choose to reopen this complaint at any time if they wish to engage further.

How to File a Complaint

Since we are unable to assist you further with this issue, we recommend that you contact Lottoland directly. You can file a complaint by emailing their Customer Service at support@lottoland.co.uk, with the word "Complaint" in the subject line. You will receive a reference number to track the progress.

If your issue remains unresolved, you can escalate it to IBAS (Independent Betting Adjudication Service). To file with IBAS, visit www.ibas-uk.com or call 0207 347 5883.