Love Casino - 기술적 문제로 인해 플레이어의 탈퇴가 지연되었습니다.

Hi. I have played on this casino,maybe I lost in around £1000 and after I win £250.I have withdrawn £250 on date 16/August/2023 and on 23/08/2023 I contacted them via chat to ask about withdrawal and them response was: is taking between 7 to 21 days plus 2 or 3 days from bank to my account.But on 24/8/23 I try to contact again by chat but after waiting they text me like;We are currently experiencing some technical issues with the server…..etc On 25/08/23 I try to login but them website is not said , The page can’t find.

Dear Gionos78,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Love Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you were in contact with the casino via email after the live chat wasn't available for you?

If you have the correspondence between you and the casino saved, could you please send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Gionos78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.