Lucky Legends Casino - 플레이어는 철회 지연 및 부당한 거부를 경험합니다.

I received a email about a appreciation chip i tried to use it and it said a deposit is required before redemption is allowed.

So i make a small deposit and lost it then i used the appreciation chip for a level 3 vip player that has a 600 dollar M.C.O i then complete the required playthrough and make the request for the 600 in bitcoin.

They proceeded to lag and drag their feet way past the 5 to 7 business days I wastold it would take. It hets to day 7 and they escalated it or so i was told the next day my vip status is taken away and they start to say it is 10 business days for the time frame.

Then on the 10th business

Day it is escalated again this time by a cs manager named bryan and he assured me that it would be processed shorlty.

Then on the 11th business day i came back and asked for an update because they are now past the 10 business day and they tell me it is escalated for a 3rd time. (That was the day before yesterday)

Then today i ask for yet another update and they said it was Denied for me using 2 in a row? That was a lieand when i call them on the lie they then came back and said my deposit was not bug enough and that is why they are counting it as 2 in a row?

I went through the terms again and it doesn't say that in There anywhere......

How is this right or fair? It doesn't say a deposit of 30 has to Be made to use the appreciation chip. It just said a deposit is required with mo amount given....

Dear Mikeydee707,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Legends Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify how much you deposited?
• Was any particular rule cited as a justification for the casino's actions?
• Could you please share a screenshot of your transaction history with the deposit and the bonus visible?
• Is there a maximum win limit from the bonus you activated and played?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The deposit was small but it had two purposes they want a small deposit to verify crypto addresses.

I have had to re-verify my account

Several times they restart my vip level all the time for no reason and i think they mess my account up when they do this. Because they request alot of information again each time. This being the 5th time they have done it i kinda know what is going to be done to delay my withdrawal because it is all stuff they have done in the past so i try to stay ahead of it when they do that to my account. To prevent the delay mentioned.

I asked about coundraw it being the fastest withdrawal method they offer and was told i meet all requirements except i have only deposited 40 out of the 100 in crypto they require.

So i made the 60 deposit right away and then they still denied my request and voided my win??? When i was assured it would be processed by my host Max Hill , and a manager named Bryan.

The rule they referenced was [two in A row]

When i said that was not true the representative said that my deposit before the chip redemption was not a 30 doll deposit

Mind you i was a level 3 vip when i first asked for it to be escalated (i was told to do so after 5 business days had passed by Max Hill)

On that 5th business day when i asked for

Max i was told he was sick by Eve Hill (no relation i asked)

She said she would escalate it like he said to do. She didn't and i think she was the one that took away my vip status.

I was a level 3 vip when the conversation with Eve Hill took place the next day i was no level at all.

The level 3 vip appreciation chip code legend3 has a 600 max cash out.

I will send then other information shortly.

Thanks for your detailed explanation.

So far I haven't received any further information on my email from you.

• I would kindly ask you to send the screenshot of your transaction history with the bonuses activated with the deposit in between visible and any supporting communication if available.

Send the information to my email at tomas@casino.guru

I'll wait for your response.

This is the screenshot you asked for i also emailed it to you but it is saying waiting for

Me

To

Reply

As an be seen in that sreenshot they had even took the amout out that was over the withdrawalable amout for my coupon

Is this stillan ongoing case ? You guys haven't answered and only have 1 hour left on the clock ? What going on here ? This was an important win for me especially with Christmas right around the corner.....

Or are you just going to

Let the clock

Run out

And them get away with cheating me like this?

Thank you very much, Mikeydee707, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Whats the deal with transferring my case

To other representatives? This is the third time it has been done? Are we ever goimgmto get to the bottom of this? And really its not cool the price bit coin was at when they did this was half what it is at now so they screwed me over royally i could have gotten double

What i won in the value increase

Alone

Hi Mikeydee707,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Lucky Legends Casino to the conversation to participate in the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

And of course they Are Being ignorant and just Ignoring this issue because they know they are in the wrong for What they did to me on this one. They will just preten it didn't happen and there will be no consequences for their actions ot is disheartening and dishonest and disrespectful to behave like this they are a professional casino arent they?

Still no response yet? They are not going to even talk about it ? They know they are in the wrong it obvious domt you think so?

Hi Mikeydee707,

We usually receive some response from the casino but so far there's radio silence. Hopefully, they will reply soon.