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Hello Liga,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you have received a promotional offer for a bonus, that has already expired? Could you please forward me the original email with the bonus offer to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Liga,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.