LuckyBlock Casino - 플레이어가 환불을 요청합니다.

Good day, due to issues with another online casino, I have investigated the legal situation and found out that online roulette without a valid license is illegal in Germany.

Since your pages are in German, I assumed they were legal and reputable providers. Apparently, this is not the case.

For this reason, I would like my deposits back.

This issue concerns several accounts. All but one have been deleted by now. I was not aware that only one account per household is accepted. Although I have deleted all others, I couldn't carry out a payout on the last one. However, I was still able to make deposits and play.

I feel deceived by the provider regarding the ability to play. The fact that I was unable to payout my balance, but only lose it, is an outrage.

Guten Tag, hervorgerufen durch Probleme mit einem anderem Online-Casino habe ich mich mit der rechtlichen Situation beschäftigt und erfahren das Online-Roulette ohne gültige Lizenz in Deutschland illegal ist.

Da sie Seiten auf deutsch sind, habe ich angenommen das es sich um legale und seriöse Anbieter handelt. Dem ist anscheinend nicht so.

Aus diesem Grund hätte ich gerne meine Einzahlungen zurück.

Die Problematik betrifft mehrere Accounts, bis auf einen sind aber inzwischen alle gelöscht. Das nur ein Account pro Haushalt akzeptiert wird, war mir nicht bewusst. Obwohl ich alle weiteren gelöscht habe, konnte ich beim letzten keine Auszahlung vornehmen. Einzahlungen und spielen ging aber weiterhin.

Ich fühle mich hier auf ganzer Linie vom Anbieter bezüglich der Möglichkeit zu spielen getäuscht. Das ich meine Guthaben nicht auszahlen konnte, sondern nur verspielen, ist eine Frechheit.

Dear gunnarwolf77,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if there is any withdrawable balance on your casino account? Is your casino account accessible?
• Could you please advise what was the reason the casino give you when they refused to process your withdrawals?
• What was the reason why you created multiple accounts in the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear gunnarwolf77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.