LuckyBull Casino - 플레이어가 자신의 계정을 확인하는 데 어려움을 겪고 있습니다.

On June 9th, 2021 I sent my documents exactly 8 days ago to verify my account in order to receive the requested payment of € 800! Nothing happens, every day I hear that document reviews take a long time and that I should be patient! But we're talking about 8 days

Ich habe am 09.06.2021 also vor genau 8 Tagen meine Dokumente gesendet zum verifizieren meines Kontos um die beantrage Auszahlung von 800€ zu erhalten ! Es tut sich nichts , jeden Tag bekomme ich zu hören das Dokumentenüberprüfungen lange dauern , und ich mich noch gedulden soll ! Aber wir reden hier von bereits 8 Tagen

Dear Isco33,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.

If all the data is correct, there should be no reason for the casino to delay your withdrawal. Since it may take some time to fully review all documents, I would recommend you waiting for a little bit more.

I will set the timer for additional 7 days, and if there is no development, we will intervene. In the meantime, please keep us updated and let us know if there is anything new.

Best regards,

Kristina

I have already waited 8 days and now another 7 days to review documents? As long as ?

Ich habe bereits 8 Tage gewartet und jetzt nochmal 7 Tage für Überprüfung von Dokumenten ? So lange ?

To recieve money ! To the day today

Geld erhalten ! Auf den Tag heute

Awesome news, Isco33! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.