LuckyKong Casino - 플레이어는 보증금 환불을 요청합니다.

Refused to close my account permanently due to gambling issues. See attachment

I sent email twice and requested for account closure on live chat but ignored me.

I want full refund plz

Dear Alprince2001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you sent any other requests to have your account blocked prior to the following one?

Please understand that it takes 2-4 working days for Customer Support to process your request and to apply the self-exclusion properly. Have you received any notification or confirmation from the casino already?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I sent request on June 20 and on live chat.

today now I checked they closed my account

My closure requests was before most of my deposits you can check date and time. I have more deposits I sent only few screenshots to you.

thank you

Unfortunately, we regret to inform you that we cannot assist you in recovering your deposits. It is important to note that it is standard procedure for a self-exclusion request to take a few working days before the casino implements the account block. If I understand correctly, you requested the self-exclusion on the 20th of June, and your account was blocked the following day. Please understand that this timeframe is considered reasonable. Is there any other way we can assist you?

Thank you

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.