LuckyKong Casino - 플레이어의 계정 정지 시도가 간과되었습니다.

I won over €5000, I was told I have 3 options to cash it out?!

Myfiniti - My account was closed!

Rejected

I don't have crypto and I don't know it!

Astropay

so i created an account, it said it works! After 48 hours and the request (to freeze my account until payment) nothing came! No answer and no money! After I lost everything, the answer came - Astropay has daily limits of 500, but they tried to send 4000 at once! Which cannot be because the limit of 500 cannot be exceeded when paying out! So that's how I entered it!

If you entered 1000

the withdrawal request is automatically deleted!!!!

I specifically said please pay it off or ban me until the money is there! They did it on purpose and you can't ban your account at all!

It is fully active so far!!!!!

Even now after this drama no answer to my account closing request!

No protection!!!!!

I want my money back as I can prove that I have only ever entered 500 and this is the alleged daily limit!!!

See screenshots!

I even wrote a positive comment that I want to undo!!!

Close the account and I want my entire winnings paid out!

Ich gewann über 5000 Euro, man sagte mir ich habe drei Optionen um mir diese auszahlen zu lassen?!

Myfiniti - Mein Account war geschlossen!

Abgelehnt

Crypto-habe ich nicht und kenne ich nicht!

Astropay-

also erstellte ich einen Account, es hieß das klappt! Nach 48 Std und der bitte ( bis zur Auszahlung mein Konto zu einzufrieren ) kam nichts! Keine Antwort und kein Geld! Nach dem ich alles verloren habe kam die Antwort - Astropay habe limits tägliche von 500 jedoch haben sie versucht 4000 auf einmal zu senden! Was nicht sein kann weil, beim Auszahlen das Limit von 500 nicht überschritten werden kann! So habe ich es also eingetragen!

Wenn man 1000 eingab wurde

die Auszahlungsanfrage automatisch gelöscht!!!!

Ich habe ausdrücklich gesagt, bitte zahlen sie es aus oder sperren sie mich bis das Geld da ist! Sie haben es absichtlich gemacht und man kann kein sein Konto garnicht sperren!

Es ist bis jetzt voll aktiv!!!!!!

Auch jetzt nach diesem Drama keine Antwort auf meinen Kontoschliessungswunsch!

Kein Schutz!!!!!

Ich will mein Geld rückerstattet bekommen da ich nachweisen kann dass ich immer nur 500 eingetragen habe und dieses das angebliche Tageslimit ist!!!

Siehe Screenshots!

Ich schrieb sogar ein positives Kommentar dass ich rückgängig machen will!!!

Schliessen sie das Konto und ich will den gesamten Gewinn ausbezahlt haben!

Dear sesea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request to block your account? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you, I sent you everything, the worst thing is after I gave up arguing about the money for the payment that I had allegedly canceled myself, they suddenly book 500 into my account and write, we can't close, they still have money upstairs , when I then ask for the entire sum, it means no, it's gone!!!

Danke ich habe ihnen alles zukommen lassen, das schlimmste ist nach dem ich aufgegeben habe um das Geld umd sie Auzahlungrn zu streiten dass ich angeblich selbst storniert hatte, buchen die mir plötlich 500 aufs Konto und schreiben, wir können nicht schliessen sie haben noch Geld oben, als ich dann nach der gesamten Summe verlange heissts nein ist weg!!!

Thank you, sesea, for all the forwarded emails and screenshots. Do I understand correctly that you enquired more information about how long the withdrawal will take on the 29th of September and one day later, all your winnings were played down already?

it came

no reply to the lock! I kept playing wins and because I knew that I wanted protection apart from the fact that they sent emails about it with their money is coming soon, for me it's clear... they put everything off until your account is empty!

it would have been easy for gabz they should have sent 500 with astropay instead of the alleged 4000.

but they deliberately waited for the customer to continue playing

es kam

keine antwort auf die sperre! ich spielte gewinne weiter und weil ich das wusste wollte ich den schutz abgesehen davon dass sie mails davor schickten mit ihr geld is bald da, für mich steht klar... sie zögern alles solage raus bis dein konto leer ist!

es wäre gabz einfach gewesen sie hätten statt angeblichen 4000 500 mit astropay versenden sollen.

aber sie haben bewusst darauf gewartet das der kunde weiterspielt

But do you agree with the following timeline, please?

You enquired more information about how long the withdrawal will take on the 29th of September and one day later, all your winnings were played down already.

Yes, exactly

Ja genau so ist es

Let's say you clearly stated that you have a gambling problem (which you didn't) and one day later all your funds were played and lost. Please understand that casino needs some time to process self-exclusion requests and it's usually 24 hours from the point when a request has been received. That means it might take 2-3 working days. I agree that it would be ideal if all the requests were processed and applied instantly, sadly, that's not standard practice.

To conclude, if you only ask about the time frame for withdrawals and expect the casino to suspend your account we can't help you. Self-exclusion can be only applied after a player clearly stated the reason for it.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Don't pay out money, don't pause! Great and if you then want to close the account via chat, simply put money into the account that supposedly doesn't exist! Pure fraud! If they don't help, then why do they need so much info! It was clear! thanks for nothing

Geld nicht auszahlen nicht pausieren! Toll und wenn man das Konto dann via Chat schliessen will, einfach Geld aufs Konto legen, das angeblich nicht existiert! Purer Betrug! Wenn sie nicht helfen warum brauchen sie dann soviel Infos! War eh klar! Danke für nichts

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.