LuckyLouis Casino - 플레이어의 보증금이 입금되지 않았습니다.

I need help. I have registered with Luckylouis and have tried to pay 500kr on 02-12-2021

but it was rejected. my bank has reserved the money

I am trying to then contact Lucklouis on their Email Support

I am told that they have not received the deposit I have made

and that the money will be reserved for a few days and they would very much like to come back to my bank account

but after a few days the money was withdrawn from my bank 06-12-2021

I have tried to write to them agian

got told if if the money for a strange reason is gone that I have to send an bank statement then they will look closer at it but they do not answer me for over 7 days i want my funds back as they did not go into my game acouunt... plz help

Hello iday4215,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with LuckyLouis Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you send them your bank statement showing that the deposit is gone from it? Did you also try to contact the casino by any other way like phone call? Did you claim any welcome bonus with the deposit?

Please note that in this case it seems only a matter of time before the money would arrive into your casino account. The casino team also need to check the proof and pair it with your account and only after that they can add the funds. I would really recommend to wait at least for the end of the next week and if the money won't appear on your account or if the casino won't respond to you, we will try to get in touch with them.

Also please forward any additional relevant proof or even communication between you and the casino to nikolas.b@casino.guru in case there will be any update regarding this case.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Thank you iday4215 for providing additional information regarding the case. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck in resolving the issue.

Regards,

Nick

Hello iday4215!

From now on, I will take care of your complaint. In order to proceed, I would like to invite representatives of LuckyLouis Casino into this complaint to help us resolve the missing deposit issue.

Hello Martin Luckylouie has just now credit the deopsit on my game acoount!! 🙂

Thanks too the Casino Guru Team!!

Hello iday4215!

Thank you for informing us with the positive news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.