Mad Money Casino - 플레이어의 탈퇴가 2 개월 지연되었습니다.

Waiting for my Withdrawal 2 MONTHS now. All required documents are accepted. They asked me to send them my bank account, which i did. Since then i didnt get any reply from the E-Mail Support. Live chat always says that they will take care of it on the next day but nothing happens. I dont get any reply or any reason why my withdrawal is not being processed, its just scam.

Dear Noah,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is really a long time. However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Noah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

It was my first withdrawal. I used bank transfer since they asked me to send them my bank account. I received my payment a few days ago but only because a Twitch Streamer asked them multiple times to proceed it. They didnt give me any reason for that they just said that they are sorry.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Noah, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru