Magic Win Casino - 플레이어의 보증금이 입금되지 않았습니다.

I made a deposit of 50 Euros via instant transfer. It was debited from my account but not credited, and I didn't receive any bonus either. Apparently, I need to wait.

I live in the UK.

Habe 50 Euro einbezahlt über Sofortüberweisung. Wurde auf meinem Konto abgebucht aber nicht Gutgeschrieben auch kein Bonus. Muss angeblich warten.

Lebe in DE.

Dear esleemann007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I no longer have access to the casino.

Wrong PW or username.

Receive no mail to change the PW.

Probably the money gone.

Habe mittlerweile keinen Zugriff mehr auf das Casino.

PW falsch oder Benutzernamen.

Bekomme keine mail um das PW zu ändern.

Wahrscheinlich das Geld weg.

Thank you very much for your reply, esleemann007. Have you contacted the payment provider as I suggested in my initial message? What was the result of their investigation?

Dear esleemann007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.