Maximal Wins Casino - 플레이어의 탈퇴가 지연되었습니다.

I made the withdrawal request on 19.10-2021 and still haven't settled and I circulated the bonus just right.

Tein noston pyynnön 19.10-2021 ja eikä ole vieläkään ratkennut ja kierätin boonuksen aivan oikein.

Dear Petri,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yeah, he's still in a waiting state. And they need to check my account, but yes, I would have had a lot of accounts checked in this time. With the deposit bonus, I won and rolled the bonus correctly. When I won the € 9,500 bonus deposit from another casino and rolled over the bonus and raised € 9,500 and there was no problem withdrawing the money I had in my account in 7 days

Joo on edelleen odottavassa tilassa. Ja heidän tarvii tarkastaa tilini, mutta kyllä tässä ajassa olisi ehtinyt tarkastaa jo montakin tiliä. Talletus boonuksella voitin ja kierätin bonuksen oikein. Kun toiselta kasinolta voitin 9500€ bonus talletus ja kierätin boonuksen ja nostin 9500€ ja siellä ei ollu mitään ongelmaa nostossa rahat oli minun tilillä 7 päivässä

Thank you very much, Petri, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thanks in advance

Kiitos jo etukäteen

Hello Petri,

I looked at your complaint and will do my best to help you. I would like to invite Maximal Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.