Maximal Wins Casino - 플레이어의 탈퇴가 지연되었습니다.

Since June 19, 2021 my payout mode is "in process"

Had all the requirements met.

In response to my inquiries, someone wrote to me in the chat:

- this can take up to 21 working days.

After the 21 working days I was told:

- wait until you get an email from us.

I'm waiting for that until today.

PS: Uploading attachments does not work.

What can I do ?

LG. Peter-C

Seid den 19.06.2021 steht meine Auszahlung Modus " in Bearbeitung "

Hatte alle Vorraussetzung erfüllt.

Auf Nachfragen meinerseits schrieb man im Chat mir:

- das kann bis 21 Werktage dauern.

Nach den 21 Werktagen sagte man mir:

- warten sie ab bis sie eine Email von uns bekommen.

Auf die warte ich bis heute .

PS: Das Hochladen von Anhängen funktioniert nicht.

Was kann ich tun ?

LG. Peter-C

Dear Peter-C,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Peter-C for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Peter-C,

I’m sorry to hear about your delayed withdrawal. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Maximal Wins Casino to join this thread.

Dear Maximal Wins Casino,

Can you please state the reason why Peter-C’s withdrawal has not yet been processed?

Hi dear guru team,

as I can see, "MaximalWin" did not respond to your answer. Seems to be one of their business models too. 🤷‍♂️🤦‍♂️

For me an absolutely dubious behavior. In order to protect us players, one should call a "black list" into being, where the seriousness of providers is marked with a "🟢🟡🔴".

🟢 - recommended

🟡 - questionable

🔴 - not recommended

Now you could say that would be detrimental to business ... 🤔 I disagree.

"This is competition"

Whoever cheats his customers damages his company!

This has been around for a long time in Germany and is called "SCHUFA". Schufa is the central information point about the seriousness of customers. Also works with this traffic light system. 🟢🟡🔴

"MaximalWin" would get 🔴 from me

Kind regards, Peter-C

Hi liebes Guruteam,

wie ich sehen kann ist "MaximalWin" ihrer Antwort nicht nachgekommen. Scheint wohl auch eines ihrer Geschäftsmodelle zu sein. 🤷‍♂️🤦‍♂️

Für mich ein absolut unseriöses Verhalten. Um uns Spieler zu schützen, möge man doch mal eine "Schwarze Liste" ins Leben rufen, wo die Seriösität von Anbietern mit "🟢🟡🔴" gekennzeichnet wird.

🟢 - empfehlenswert

🟡 - bedenklich

🔴 - nicht empfehlenswert

Jetzt könnte man sagen, daß wäre geschäftsschädigend...🤔 bin ich anderer Meinung.

"Das ist Wettbewerb"

Wer seine Kunden betrügt schädigt sein Unternehmen !!!

In Deutschland gibt es das schon lange, nennt sich "SCHUFA". Schufa ist die zentrale Auskunftsstelle über die Seriösität von Kunden. Funktioniert auch mit diesen Ampelsystem. 🟢🟡🔴

"MaximalWin" bekäme von mir schon mal 🔴

Lieben Gruß Peter-C

Thank you, Peter-C, for your input. Unfortunately, we haven’t yet received any response from the casino.

In regards to your remarks, I would like to mention that as you might know, every casino we review receives a certain reputation from us. Reputation and casino rating are based on multiple factors. For example, we consider playing in casinos with ‘Perfect’ or ‘Very good’ reputation to be safe, therefore, only casinos with such reputation are recommended.

We would like to ask Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Peter-C,

Please be informed that we managed to get in touch with the casino representative. Unfortunately, they are refusing to provide any details regarding your case unless we provide the information you submitted for your identity verification (a photo of both sides of your ID and a proof of address).

This is quite an unusual request, but if you agree, please forward the information to my e-mail address andrej.p@casino.guru, or you can post it here (the post will be marked as ‘Private’).

Hi Andrej,

I sent you the data by email.

Kind regards . Peter-C

Hi Andrej,

ich habe dir die Daten per Email geschickt.

M.f .G . Peter-C

Thank you, Peter-C, for your cooperation. I'm forwarding the provided information to the casino representative. I'll keep you informed about any news regarding the issue.

Thanks Andrej.

Danke Andrej.

Dear Peter-C,

Unfortunately, we have not yet received any new information from the casino.

We would like to ask Maximal Wins Casino team to reply in this complaint thread or provide the relevant proofs. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The player played against the bonus terms and condition, therefore his cashout on hold and will not be processed. The casino decision is final in that matter and we cannot disclose any additional information to prevent any other

Hello Andrej,

I can hardly find words for such mendacity from MaximalWin.

And with such a reason they come after more than 3 months.

It's funny that they haven't told me directly.

In a court of law, MaximalWin would be under burden of proof with this accusation.

Hallo Andrej,

ich finde kaum noch Worte für solche Verlogenheit von MaximalWin.

Und mit solcher Begründung kommen die nach über 3 Monaten.

Schon komisch, dass man mir es nicht schon längst direkt mitteilte.

Vor einen Gericht wäre MaximalWin mit dieser Beschuldigung in Beweispflicht.

Hello Andrej,

now MaximalWin has blocked my access at the same time. What heroes !!!!!

Hallo Andrej,

jetzt hat MaximalWin mir auch gleich noch meinen Zugang gesperrt. Was für Helden !!!!!

Dear Maximal Wins Casino,

Please provide additional details and relevant evidence to prove your claims. You can forward the relevant information to my e-mail address andrej.p@casino.guru.

We would like to ask Maximal Wins Casino to provide the requested information. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Peter-C,

We were informed by the casino representative that the casino needs more time to gather the relevant evidence, therefore, as per the casino’s request, we are extending the timer by 7 days.

If the requested information is not provided within the set time frame, this complaint will be closed as ‘unresolved’.

Hi Andrej,

The burden of proof must be huge. 🙈🙈

Not that I still get visitors. (with handcuffs and such 👮‍♂️)

🤦‍♂️🤦‍♂️🤦‍♂️

Hi Andrej,

Die Beweislast muss ja riesig sein. 🙈🙈

Nicht das ich noch Besuch bekomme. (mit Handschellen und so 👮‍♂️)

🤦‍♂️🤦‍♂️🤦‍♂️

Dear Peter-C,

Please be informed that the casino failed to provide the relevant evidence or provide a more detailed explanation. Unfortunately, this means we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I can't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.