Megapari Casino - 플레이어는 과도한 문서 요청으로 인해 출금이 지연되는 상황에 직면해 있습니다.

I want to publicly denounce the abusive and non-transparent treatment I have received from the betting house Megapari regarding the withdrawal of my funds. After complying with all the requested verification requirements, including sending my identity document, driver's license, selfies showing the documents, images of the credit card, and utility bills, Megapari continues to request unnecessary and excessive documents to avoid processing my legitimate withdrawal of €2,800.

First, they asked for an unusual amount of documents, which I provided in full. Then, they insisted on requesting my birth certificate, a completely out-of-the-ordinary requirement for an identity verification process. Furthermore, the support team has ignored my emails expressing concerns about these delay tactics.

This situation is unacceptable and clearly shows a lack of ethics and transparency on the part of Megapari. My identity is clear and evident, with all the information sent correctly. Their insistence on requiring irrelevant documents and refusal to process my legitimate withdrawal generates a great deal of distrust and concern. It is evident that they are using tactics to delay the withdrawal of my funds intentionally.

I ask Megapari to fulfill its responsibility and process my withdrawal immediately, as I have complied with all reasonable demands. I also urge other users to be cautious when using this platform, as you will face issues when trying to withdraw your winnings. These abusive practices are unacceptable on any serious betting site.

Quiero denunciar públicamente el trato abusivo y poco transparente que he recibido por parte de la casa de apuestas Megapari en relación con el retiro de mis fondos. Después de cumplir con todos los requisitos de verificación solicitados, incluyendo el envío de mi documento de identidad, licencia de conducir, selfies mostrando los documentos, imágenes de la tarjeta de crédito, y facturas de servicios, Megapari continúa solicitando documentos innecesarios y excesivos para evitar procesar mi retiro legítimo de 2.800 €.

Primero me pidieron una cantidad inusual de documentos, que proporcioné en su totalidad. Luego, insistieron en solicitar mi partida de nacimiento, un requerimiento completamente fuera de lo normal para un proceso de verificación de identidad. Además, el equipo de soporte ha ignorado mis correos en los que expreso mi preocupación por estas tácticas dilatorias.

Esta situación es inaceptable y muestra claramente una falta de ética y transparencia por parte de Megapari. Mi identidad es clara y evidente, con toda la información enviada correctamente. Su insistencia en requerir documentos irrelevantes y su negativa a procesar mi retiro legítimo generan una gran desconfianza y preocupación. Es evidente que están utilizando tácticas para retrasar el retiro de mis fondos de manera intencionada.

Pido a Megapari que cumpla con su responsabilidad y procese mi retiro de manera inmediata, ya que he cumplido con todas las exigencias razonables. También hago un llamado a otros usuarios para que tengan precaución al utilizar esta plataforma, ya que en el momento que vaya a retirar sus ganancias tendrá problemas. Estas prácticas abusivas son inaceptables en cualquier sitio de apuestas serio.

Dear Mak-24,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your withdrawal at Megapari.

To assist you effectively, I would like to clarify a few details regarding your situation:

• Could you confirm whether Megapari has provided any specific explanation for requesting your birth certificate?
• Have you tried reaching out to the casino through other support channels, such as live chat or phone, to address this issue more directly?
• How long has this verification and withdrawal process been ongoing? Have they given any timeline or update on when your withdrawal might be processed?

Your cooperation is crucial for us to proceed with this case and work towards resolving the issue. Without additional details from you, we won’t be able to move forward. If you have any further communication or documentation from Megapari regarding the delays or additional requests, please feel free to forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Megapari has finally provided a solution to my case. They have completed the verification with an alternative method to the birth certificate and have made the payment of my winnings.

Although the verification process was long, it did end. And I have now been able to withdraw my winnings. So this case is solved and the company has finally complied. This makes my distrust towards the casino disappear.

The KYC process was too long and tedious and users may find it uncomfortable, but I must say that it seems to me to be one of the best sports betting sites for users in Spain. It includes a large number of markets and many better odds than other houses.

Customer service is fast, but be prepared for a KYC process that can seem endless...

La empresa Megapari ha dado una solución finalmente a mi caso. Han finalizado la verificación con un método alternativo a la partida de nacimiento y han realizado el pago de mis ganancias.

Aunque el proceso de verificación fué largo, tuvo un final. Y ya he podido retirar mis ganancias. Por lo que este caso está solucionado y la empresa cumplió finalmente. Esto hace que mi desconfianza hacia el casino haya desaparecido.

El proceso KYC fué demasiado largo y tedioso y a los usuarios nos puede resultar incómodo pero debo decir que me me parece uno de los mejores lugares de apuestas deportivas para usuarios en España. Incluye un gran número de mercados y muchas mejoras cuotas que otras casas.

La atención al cliente es rápida, eso sí, `preparense para un proceso KYC que puede parecer eterno...

Dear Mak-24,

Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru