Megapari Casino - 플레이어의 출금이 지연되었습니다.

We continue with the struggle to withdraw my funds every time I request a withdrawal. Three days ago, I requested three withdrawals of 700, 586, and 1000 euros. And until this morning, I have only received a single amount of 700 euros. The other two amounts are still missing. I have already sent several bank statements to prove I did not receive any additional amounts, and yet they are asking for another statement and more time, as always. It is surreal that I have to wait more than 3 days to receive MY MONEY. This casino never changes; they always put up obstacles to pay you. I've had problems for several months now. But today, I will decide to take my case to COURT along with the cases of several other people.

Seguimos con la batalla por conseguir retirar mis fondos como cada vez que solicito un retiro. Hace 3 días solicité 3 retiros, por cantidades de 700, 586 y 1000 euros. Y hasta hoy por la mañana no he recibido un único monto de 700 euros. Faltan dos restantes, ya envié varios extractos bancarios para demostrar que no recibí ningún monto más, y aún así me piden de nuevo otro extracto y que espere más tiempo, como siempre. Es surrealista que tenga que esperar más de 3 días para recibir MI DINERO. Este casino no cambiará nunca, siempre te ponen trabas para pagarte, llevo así varios meses con problemas. Pero hoy decidiré llevar mi caso a los TRIBUNALES junto con el caso de varias personas.

Dear markvnd25,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your game history has been checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear markvnd25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.