Megapari Casino - 플레이어의 출금 요청이 거부되었습니다.

Hello,

I have problems with withdrawing my money from Megapari Casino. My Withdrawal requests keep being rejected without any explanation and I don't know what to do anymore now.

My personal info and details also have been updated wrongly by them or by some unknown which I am not aware of as on signing up I did not fill up my personal details at all as my registered email ID was hacked after losing my Phone but now i managed to recover back my Email Access.

I have tried Live Chatting tens of times and my withdrawal requests keep being rejected - at first its status is "accepted" and after only a couple of minutes, my balance changes back to like it was before I requested to make a withdrawal.

I need help in updating my personal info correctly and withdrawl of my funds from my megapari casino account.

Dear Megapari365,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please understand we believe the player is responsible for their account, their casino balance, and all bets taking place.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you filled your correct personal information during registration, but this information was later changed?
• Could you please share supporting evidence regarding the issue?
• Could you please share with me your communication with the casino regarding the mismatch in your personal information details? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi Tomas,

During Registration with Megapari casino,

I just filled my EMAIL ADDRESS, USERNAME and PHONE NUMBER thats all.

When you sign up or Register with Megapari, You just need to fill Up with These details.

After that you can Deposit,play and withdraw until unless you are asked for anything By them.

I have attached a screenshot as supporting evidence regarding the issue - That my Personal information were not filled and it was kept empty as its was not compulsory to fill them Up.

I have also shared you my communications i have had with the casino regarding the personal information mismatch issue trying to explain and make them understand my real issue through Live chats and mails a

swell for you here.

Thanks for your reply.

I'm sorry but if your login has been compromised there's not much we can do for you. Unfortunately, cybercrimes happen more and more often and the only advice that we can give to all the players is to be extra careful with suspicious emails and to protect login information.

• Is the account verified already?
• Are you able to access your casino account currently?
• At which point have you deposited and won in the casino?

I believe the account is not verified as I cannot check the verification process of my account manually either.

Yes,I am able to access my casino account currently and i have managed to recover back my registered Email And Phone number registered with my casino account.

I had deposited on the 5th and 6th December of 2023.

After few days I had an bike accident and then i had lost my phone due to the accident is all i can remember.

Hello! 

We apologize that your experience did not meet our standards. To assist you efficiently, could you kindly share your account number with us? It will help you resolve your issue more quickly. You can locate this information by selecting the "My Account" button situated in the top right corner of our website.

According to the information you provided, Casino Guru was unable to find you in the system.

Thanks to both parties for your reply.

Dear Megapari Casino Representative,

• Could you please explain the situation from your point of view?

Please let me know how you may assist the player.

Hello Tomas!

We have sent you an email about this player and situation. Please check your mailbox

Hi Tomas & Megapari Casino,

Could you please update me the situation here or email me regarding my concern to my registered email address ?

Hi Tomas

I have sent an mail to your email - tomas@casino.guru explaining my situation and issue with more details with this Casino Operator on the 16th January.

I Kindly request you to check my mail and revert back to me with an update here or to my email as per your convenience.

Thanks to both parties for your input.

Dear Megapari365,

Could you please provide the front of your ID to my email at tomas@casino.guru?

I apologize for the inconvenience

Hi Tomas,

I have sent you my front and back side of My ID card to your email ID -tomas@casino.guru

Please check and help me in updating my personal information of my megapari account correctly.

Thank you.

Thanks for the provided information.

Dear Megapari365,

The casino provided proof you sent them fake documents. Unfortunately, we concluded that based on these circumstances we can't help you further and the complaint will be closed as unjustified.

When playing in online casinos you should use only genuine documents for verification, otherwise you won't be verified and will not be able to withdraw any winnings. The practice is universally prohibited in online casinos.

Thank you for your understanding.

Best regards

Tomas

Casino.Guru