Megapari Casino - 플레이어의 탈퇴가 지연되었습니다.

My issue with this betting site is ongoing. Every time I try to make a withdrawal, they keep giving me problems and tell me to wait 24 hours or that the issue is my bank blocking the transaction. I have spoken with my bank, and there is no problem on their end. Mega Pari always gives me problems when I want to withdraw. It is frustrating how many excuses they come up with to not pay my money. In this case, the amount is 3000 euros. Either the problem is resolved, or I will report them.

Mi problema con esta casa de apuestas es constante. Cada vez que intento hacer un retiro no paran de ponerme problemas y me dicen que espere 24h o que el problema es que mi banco bloquea la transacción. He hablado con mi banco y no existe ningún tipo de problema. Mega pari siempre me pone problemas cuando quiero retirar. Es frustrante la de excusas que pone para no pagar mi dinero. En este caso la cantidad es de 3000 euros. O se soluciona el problema o los denunciaré.

Dear markvnd25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello there, dear markvnd25 and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process

Today I managed to withdraw 2000 euros. And when I tried to withdraw the other 1000 remaining they rejected the transaction again. This is exasperating... The stress they put you through is unfair. Anyway, I have the screenshots of yesterday's conversations in which they try to lie to me saying that my bank was not working. I am going to take this case to COURT.

Hoy conseguí retirar 2000 euros. Y cuando intenté retirar los otros 1000 restantes me vuelven a rechazar la transacción.Esto es desesperante... Es injusto el estrés por el cual te hacen pasar. De todos modos tengo las capturas de las conversaciones de ayer en las cuales intentan mentirme diciendo que mi banco no funcionaba. Voy a llevar este caso a los TRIBUNALES.

Dear markvnd25,

We sincerely apologize for the difficulties you've experienced with withdrawing your funds. Upon reviewing your case, we have identified the following information:

The withdrawals via your card were declined because the card was blocked by our payment system. To unblock it, you need to complete the verification process with our Security Department and provide the following information:

1. Your registration details (including full name, date of birth, address registration, and country of residence) or a photo of a valid identification document.

2. Photo of your card, ensuring the following:

• Only the first 6 and the last 4 digits of the card number are visible, with the middle digits covered.

• The CVV code should not be visible; if it is on the same side as the card number, it should be covered.

• Your full name printed on the card should be clearly visible.

We are pleased to see that you successfully withdrew 2000 EUR via SEPA, and we are glad that this transaction went through smoothly. Unfortunately, the subsequent withdrawal was declined due to technical issues with our payment system.

As an alternative solution, I recommend attempting the withdrawal again via SEPA, as our SEPA payment system is currently operating normally.

We appreciate your understanding and patience in this matter.

Best regards,

MegaPari Team

LIE. I'm trying to withdraw with SEPA and my payment has just been rejected again. Stop lying and approve the withdrawal once and for all. Stop scamming people and causing problems when withdrawing. There I attach the screenshot of the rejection of funds with SEPA.

MENTIRA. Estoy intentando retirar con SEPA y me acaba de rechazar el pago de nuevo. Dejad de mentir y aprobad el retiro de una maldita vez. Dejad de estafar a la gente y de poner problemas a la hora de retirar. Ahí adjunto la captura del rechazo de fondos con SEPA.

Dear markvnd25,

We sincerely apologize for the ongoing difficulties you've experienced with withdrawing your funds. Upon further investigation and communication with our Payment Team, we have identified that the issues with your SEPA withdrawal are due to technical problems on the side of the payment system. When we provided our previous response, the SEPA payment system was functioning normally. 

We kindly ask you to try your withdrawal again at a later time. Alternatively, you can complete the verification process to unblock your card and withdraw funds using it.

Thank you for your cooperation and patience. 

Best regards,

MegaPari Team

I still can't withdraw through SEPA. It has been more than 24 hours without being able to make a SEPA withdrawal, and they ask me to wait 12 more hours, which would make a total of 36 hours without being able to receive my balance. A real shame. I hope SEPA works tomorrow or I will report my case, given that I have screenshots and evidence of EVERYTHING.

Aún sigo sin poder retirar por SEPA. Ya van más de 24h sin poder realizar un retiro por SEPA, y me piden que espere 12h más, lo que haría un total de 36h sin poder recibir mi saldo. Una auténtica vergüenza. Espero que mañana mismo funcione SEPA o denunciaré mi caso, dado que tengo capturas y pruebas de TODO.

As you can see, now the SEPA withdrawal method does not even appear. They have deactivated it, and they ask me to wait 12 more hours. A total of 48 hours without being able to withdraw my money. This is the shame I have ever had to experience on a website.

Como podéis ver, ahora ni si quiera aparece el método de retiro SEPA. Lo han desactivado, y me piden que espere 12h más. Un total de 48h sin poder retirar mi dinero. Esto es la vergüenza que jamás he tenido que vivir en un sitio web.

Have you considered withdrawing via an alternative payment method as suggested by the MegaPari Team?

NO. The SEPA withdrawal system has not returned for 4 days. And it is impossible to withdraw by card. It's been a week in which I don't know how to withdraw funds and NO ONE has a solution. A real shame and aberration

NO. Des de hace 4 días que aún no ha vuelto el sistema de retiro de SEPA.Y por tarjeta es imposible retirar. Ya va una semana en la que no sé puede retirar fondos y NADIE pone solución. Una auténtica vergüenza y aberración

Dear markvnd25,

We sincerely apologize for the ongoing difficulties you have experienced with withdrawing your funds. Upon reviewing the information, we have determined that the SEPA payment system is currently unavailable. We temporarily disabled this method due to maintenance. Occasionally, providers undergo maintenance, and during that time, we remove methods from the site until they are functioning properly again.

We also see that you have contacted our Security Department today and submitted the necessary information to unblock your card. Thank you for your cooperation. However, it is now necessary to send a bank statement of the card to complete the verification process and unblock your card.

As an alternative, you can use another convenient payment method, such as cryptocurrency. To activate this withdrawal method, you need to make a minimum deposit, place bets with this deposit, and then you will be able to withdraw your remaining balance.

Additionally, I see that your current balance is 0.32 EUR.

Thank you for your understanding and patience.

Best regards,

MegaPari Team

Thank you both for your cooperation.

markvnd25, did you lose all your winnings? If yes, could you please clarify if there is anything else we can assist you with?

Dear markvnd25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.