Megaslot Casino - 플레이어가 자금을 인출하기 전에 의무적으로 예치된 예치금에 대해 불만족합니다.

Hello, I played in this casino and won money, I played without bonuses. This is my second withdrawal request, the first one was successfully verified, I waited for my documents to be approved for 2 weeks. Now, when withdrawing this amount, they wrote me the following message.

"Dear Ivan, We would like to inform you that your withdrawal request has been rejected. According to the terms of our casino, each deposit must be played with an x3 bet. To remove the restrictions on the current withdrawal, you must place bets on the amount that three times the amount of your deposit. You must place bets on the amount of 311 "

Здравейте,играх в това казино и спечелих пари играх без бонуси.Това ми е втората заявка за теглене при първата успешно ме верифицираха чаках да ми одобрят документите в продължение на 2 седмици.Сега при тегленето на тази сума ми написаха следното съобщение.

"Уважаеми Иване, Искаме да Ви информираме, че Вашето искане за теглене е отхвърлено. Според условията на нашето казино, всеки депозит трябва да се играе с x3 залог. За да премахнете ограниченията за текущото теглене, трябва да направите залози за сумата, която три пъти надвишава размера на вашия депозит. Трябва да направите залози за сумата от 311"

Dear Иван,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.megaslot.com/terms-and-conditions:

"Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino."

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry and is usually set by the Licensing Authority. All the serious and licensed casinos have to comply and follow these policies.

Please let us know if this explanation was satisfactory. Looking forward to hearing from you.

Best regards,

Petronela

hello, however, in order to reach such a balance, I have bet well above this value. I want to say that my last deposit is 50 euros, how did they calculate this amount of 311 euros?

здравейте,все пак за да достигна такъв баланс аз съм заложил доста над тази стоиност. Искам да кажа че последния ми депозит е 50 евро как така изчислиха тази сумата от 311 евро?

I also did not accept any bonuses

също така не съм приемал никакви бонуси

If your last deposit has been €50 then you should place bets in the amount of €150 before you'll be able to withdraw your winnings.

Could you please forward your cashier history along with any relevant communication? My email address is petronela.k@casino.guru. Thank you in advance.

I want to share that this is the most incorrect casino I've played in so far. I don't know how you gave it a good rating. It's good for them to lose money and if you win they don't approve of your withdrawal, they think they have reasons to refuse it.

Искам да споделя ,че това е най-некоректното казино в което съм играл до сега.Незнам как сте му дали добра оценка.При тях е добре като губиш пари а ако спечелиш не ти одобряват тегленето мислят си прични да го отказват.

Could you please advise why your withdrawal hasn't been approved and processed? Thank you in advance.

Dear diop54,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.