MilkyWay Casino - 플레이어의 상금은 몰수되었습니다.

after using the bonus from the free code, the withdrawal was rejected because of a supposedly duplicate account. This is not the first time this casino has played. Of course I am a depositor. They did not pay out the winnings, they canceled them

Dear Perkoz88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if this was the first account you registered in this casino?
• If it was, is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Did you pass the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

yes this is my first and only account. and no one certainly plays on the same IP. from what I remember I think I only sent the ID, because they didn't even want verification.

Thank you very much for your reply, Perkoz88. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I sent it by email

Thank you very much, Perkoz88, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

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Hello, Perkoz88,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear MilkyWay Casino Team,

Could you please explain the player's situation in more detail? Why have the user's winnings been confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.