MVPBet Casino - 플레이어의 탈퇴가 지연되었습니다.

Hello,

it is about MVPbet, who also offer a casino. I had received a small bonus if I register.

The bonus has long since been implemented. When I wanted to withdraw, I was told by customer service that I can only withdraw via crypto from Germany. MVPbet is from USA, licensed from Curacao. I was also told that I have to make a small deposit first in order to be able to withdraw.

I've done that too. I also verified my account and it was confirmed too.

I then withdrew $204 in August 2021 but never received the payment. Since then, the payout is still pending in my account and cancellable.

I have contacted customer service many times and each time I have received the same response. That the payment will be carried out soon as soon as there is a response from the finance department.

MVPbet just doesn't want to pay out the amount and I keep getting stalled with the same excuses.

I then sent to bookmakers.review. contacted about this case. They then informed me that there were several complaints about MVPbet.

Then bookmakers.review contacted MVPbet. And MVPbet has told them that they communicate through their clients, not third parties. So bookmakers.reviw couldn't do anything.

So there is no bonus abuse or anything like that. They just don't want to pay the money.

Hallo,

es geht um MVPbet, die auch ein Casino anbieten. Ich hatte einen kleinen Bonus bekommen, falls ich mich registriere.

Der Bonus ist schon längst umgesetzt. Als ich auszahlen wollte, wurde mir vom Kundenservice gesagt, das ich nur über Krypto aus Deutschland auszahlen lassen kann. MVPbet ist aus USA, und haben eine Lizenz aus Curacao. Ausserdem wurde mir noch gesagt, das ich zuerst eine kleine Einzahlung machen muss, um auszahlen zu können.

Auch das habe ich erledigt. Mein Konto habe ich auch verifiziert, und es wurde auch bestätigt.

Ich habe 204 Dollar dann im August 2021 ausgezahlt, aber die Auszahlung nie bekommen. Seitdem ist die Auszahlung in meinem account immer noch schwebend und stornierbar.

Ich habe mich oft an den Kundenservice gewandt, und jedesmal habe ich die gleiche Antwort erhalten. Das die Auszahlung bald ausgeführt wird, sobald eine Rückmeldung von der Finanzabteilung kommt.

MVPbet will den Betrag einfach nicht auszahlen, und ich werde ständig hingehalten mit den gleichen Ausreden.

Ich habe dann an bookmakers.review. kontaktiert wegen diesem Fall. Die haben mir dann mitgeteilt, das es mehrere Beschwerden zu MVPbet gibst.

Dann hat sich bookmakers.review an MVPbet gewandt. Und MVPbet hat denen mitgeteilt, das man über seine Klienten, nicht über dritte kommuniziert. Also konnte bookmakers.reviw nichts unternehmen.

Also es herrscht kein Bonusmissbrauch oder ähnliches. Die wollen einfach das Geld nicht auszahlen.

Dear aytekin,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you made a cryptocurrency deposit and also tried to withdraw your winnings using the same payment method?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina,

first of all thank you for your effort.

Yes, it is correct that I deposited a small amount with crypto. And the payout is then requested via crypto.

Unfortunately I have no correspondence with MVPbet because I was always in live chat.

And the answer was always the same: We are waiting for the response from the finance department. And the payout will be executed very soon.

The rest were always kind words and the live chat staff said I will contact the finance department immediately.

But she never did anything.

Many greetings

Aytekin A**

Hallo Kristina,

zuerst mal vielen Dank für Deine Mühe.

Ja es ist richtig das ich mit Krypto einen kleinen Betrag eingezahlt habe. Und auch die Auszahlung dann über Krypto angefordert.

Leider habe ich keinen Schriftverkehr mit MVPbet, weil ich immer im Live-Chat war.

Und es kam immer die gleiche Antwort: Wir warten auf die Rückmeldung der Finanzabteilung. Und die Auszahlung wird sehr bald ausgeführt.

Der Rest waren immer nette Worte, und die Mitarbeiter im Live-Chat sagten, ich werde umgehend die Finanzabteilung kontaktieren.

Aber getan hat sie nie etwas.

Viele Grüße

Aytekin A**

Thank you very much aytekin for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, aytekin,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite MVPBet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear MVPBet Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Hello Branislav,

many thanks for your effort! I had requested the payout in August 2021. But the payout was not executed. Then, on April 18, 2022, I canceled the payout and immediately requested the payout again. In the hope that the payout will then be carried out, but still nothing has happened. The April 18 payout of $204 is still pending in my account.

Many greetings

Hallo Branislav,

vielen Dank für deine Mühe! Ich hatte die Auszahlung im August 2021 beantragt. Aber die Auszahlung wurde nicht ausgeführt. Dann habe ich am 18. April 2022 die Auszahlung storniert, und gleich danach wieder die Auszahlung angefordert. In der Hoffnung, das die Auszahlung dann ausgeführt wird, aber es hat sich immer noch nichts getan. Die Auszahlung vom 18. April über 204 Dollar, ist in meinem Account immer noch schwebend.

Viele Grüße

Thank you, aytekin, for the explanation. I would like to wait for the casino's response. Unfortunately, I am not sure anyone will comment on this thread.

We would like to ask MVPBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

OK. Danke Branislav.

OK. Danke Branislav.

Dear aytekin,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru