N1 Casino - 플레이어가 결제 제공업체로부터 출금을 거부당하고 있습니다.

The company states that my withdrawal is getting declined by the payment provider. Even in their rules it says that the withdrawal should take place from the same method i deposited that amount, the customer support told me to use other method(with that getting declined too) which makes no sense. Once they tell me use a different method and the other try the same method again and again with the same result

Dear ytdmh6dtz8,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly you deposited with a bank transfer initially, and later using a bank card and Skrill?

Have you received an email from the casino financial department with any recommendations on how to proceed?

Is the advice to open a new bank account an option for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please close the case - issue has been resolved

Dear ytdmh6dtz8,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru