안녕하세요 제 케이스를 받아주셔서 감사합니다.
내 사람과 주소 확인은 몇 달 전에 완료되었습니다. 하지만 최근에 주소를 다시 확인해야 했고 은행 명세서로 확인했고 Skrill 결제 스크린샷도 카지노에 보냈고 프로필에도 모든 것이 확인되었다고 나와 있습니다.
그런 다음 나는 내 수입, 직업 등에 관한 사적인 질문을 받는 설문지에 답해야 했습니다. 비록 이것이 매우 의심스럽다고 생각하지만, 나는 이것에 대답했습니다.
약 9개월 동안 저는 이 카지노에서 지금까지 총 4자리의 불규칙한 돈을 지불하고 있습니다. 이것은 이제 내가 요청한 첫 번째 지불금이며 내가 지불한 합계와 비교하지 않습니다. 올해 초에 입금했지만 이 특별한 승리는 베팅 요건을 충족한 €20 보너스에서 비롯되었습니다.
안타까운 점은 지급이 거부되었을 때 누락된 문서로 인해 2시간도 채 걸리지 않았고, 위에서 설명한 대로 다시 제출했다는 것입니다. 현재 3일 동안 결제가 진행 중이며 거부하는 것이 승인하는 것보다 빠릅니다. 마지막 채팅은 그저께였고 그들은 가능한 한 빨리 결제가 처리될 것이라고 확신했습니다.
친절한 안부
Hello thanks for taking my case,
My verification of person and address was completed months ago. Recently, however, I had to confirm my address again, which I did with a bank statement, I also sent a screenshot of my Skrill payment to the casino and the profile also says that everything is verified.
I then had to answer a questionnaire which received private questions about my income, job, etc. Although I find this highly questionable, I answered this one.
For about 9 months now I have been paying irregular money in this casino, up to now a total of 4 digits. This is now my first payout which I request and no comparison to the sums which I paid in total. Although I made a deposit earlier this year, this particular win comes from a €20 bonus whose wagering requirement I met.
What unsettles me is that when the payout was rejected, it took less than 2 hours because of the missing documents, which I resubmitted as described above. The payment has been in progress for 3 days now and rejecting it is obviously faster than approving it. My last chat was the day before yesterday and they assured me that the payment would be processed as soon as possible.
Kind regards
Hallo danke für die Aufnahme meines Falles,
Meine Verifizierung was Person und Adresse betrifft wurde schon vor Monaten abgeschlossen. Neuerdings musste ich jedoch erneut meine Adresse bestätigen, was ich auch per Kontoauszug tat, ebenfalls schickte ich noch einen Screenshot meiner Skrill Zahlung an das Casino und im Profil steht auch, das alles verifiziert ist.
Daraufhin musste ich noch einen Fragebogen beantworten welcher private Frage über meine Einnahmen, Beruf etc erhielt. Obwohl ich das höchst fragwürdig finde beantwortete ich diesen.
Bereits seit etwa 9 Monaten zahle ich in diesem Casino immer wieder mal unregelmäßig Geld ein bisher einen 4 stelligen Betrag insgesamt. Dies ist nun meine erste Auszahlung welche ich beantrage und kein Vergleich zu den Summen welche ich insgesamt einzahlte. Obwohl ich dieses Jahr schon einzahlte kommt dieser spezielle Gewinn aus einem 20 Euro Bonus dessen Umsatzbedingungen ich erfüllte.
Was mich verunsichert ist, dass als die Auszahlung abgelehnt wurde es keine 2 Stunden dauert, wegen eben fehlender Dokumente welche ich wie oben beschreiben erneut einreichte. Nun ist seit 3 Tagen die Auszahlung in Arbeit und ablehnen geht offenbar schneller als genehmigen. Mein letzter Chat war vorgestern und dort versicherte mir man das die Auszahlung schnellstmöglich bearbeitet wird.
Mfg
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