N1 Casino - 플레이어의 보증금이 입금되지 않았습니다.

I deposited €100 online, but it was never credited to my account.

Ich habe 100€ online eingezahlt aber es wurde nie gut geschrieben.

Dear Yessin90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Thank you very much. I haven't paid anything there for a long time

Vielen Dank. Ich zahle schon lange nichts mehr da ein

Dear Yessin90,

When exactly did you deposit? Did you forward the payment confirmation to the casino?

Dear Yessin90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I deposited it on June 30th. Unfortunately, the attempt to contact the online casino failed because I never received a response

Am 30.6 habe ich es eingezahlt. Der Kontakt Versuch mit dem online Casino ist leider gescheitert weil nie eine Antwort kam

Dear Yessin90,

I hope you are doing well.

Could you kindly double-check to ensure that the funds have not been returned to your payment provider after the failed deposit attempt? It’s possible that the money was refunded automatically. To help us investigate further, could you please forward your complete deposit history from the casino, along with the payment receipt for the failed deposit, to nikolas.b@casino.guru?

Your cooperation is greatly appreciated, and we are eager to assist you in resolving this matter as efficiently as possible.

Thank you for your time and attention. I look forward to hearing from you soon.

Best regards,

Nick

Dear Yessin90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.