안녕하세요, 제 모든 계정은 최근에 기자단에 의해 금지되었고 그들은 제 잔액을 제 은행 계좌로 돌려주지 않습니다. 나는 내가 몇 가지 규칙을 어겼고 그들이 내 모든 계정을 폐쇄하고 내 모든 자금을 보류할 것이라는 내용의 이메일을 받았습니다. 나는 보너스 머니와 fs 제안으로 그리고 8개의 카지노(RapidCasino.com, 21.com, NeonVegas.com, UltraCasino.com, JustSpin.com, NitroCasino.com, CasinoFest.com, XLBet.com)
그들은 내 자금의 최소 23000e를 동결했습니다. 이메일을 받은 후 연락을 시도했지만 아무 소용이 없습니다. 그들은 내가 어떤 규칙을 어겼는지 대답하거나 내 돈을 돌려줄 것인지 대답하기를 거부합니다.
그들이 보낸 이메일을 첨부하겠습니다. 제 모국어인 핀란드어로 되어 있습니다. 문제가 되지 않기를 바랍니다.
고객 서비스의 애니
여기요,
아시다시피 저희는 이용약관에 따라 계정 거래 정보를 검토할 권리가 있으며 플레이어가 불법 게임에 연루된 것으로 의심되는 경우 계정을 폐쇄 및 동결하고 보너스와 상금을 압수할 권리가 있습니다. 불법/위반 게임의 결과로 얻은 것.
귀하의 최근 철회 요청에 따라 당사는 귀하의 정보를 검토했으며 귀하가 당사 서비스를 악의적으로 사용하고 당사 이용 약관을 위반했다고 의심할 합당한 근거가 있습니다.
약관 17조 및 20조에 따라 귀하의 게임 계정 및 기타 계정을 폐쇄하기로 결정했으며 계정에 남아 있는 상금과 약관을 위반하여 받은 보너스를 압수합니다.
문안 인사,
21.com
애니
약 4개월 전에 계정을 등록했습니다. 예 그들이 확인을 요청했을 때 내가 보냈고 수락되었습니다. 나는 카지노 게임을 했고 대부분의 상금은 보너스 제안에서 나왔고 일부는 아마도 보너스 없이 플레이한 것일 것입니다.
Hi, all my accounts were recently banned by the presser group, and they refuse to return my balance to my bank account. I received an email stating that I had broken some rules and they were gonna close all my accounts and hold all my funds. I played on casino games with bonus money and fs offers and with my own money on 8 of their Casinos (RapidCasino.com, 21.com, NeonVegas.com, UltraCasino.com, JustSpin.com, NitroCasino.com, CasinoFest.com, XLBet.com)
they have frozen at least 23000e of my funds. I tried communicating with them after the email I received, but it's going nowhere. they refuse to answer what rules I presumably broke, or answering if they are going to return my money.
i will attach the email they sent me, it's in finnish, my native language, hope it's not a problem:
Anni from Customer Service
Hey,
As I am sure you are aware, under our terms and conditions we have the right to review account transaction information and if we suspect that a player has engaged in illegal gaming, we have the right to close and freeze the account and confiscate bonuses and winnings obtained as a result of illegal/violating gaming.
Following your recent withdrawal requests, we have reviewed your information and have reasonable grounds to suspect that you have used our services in bad faith and in violation of our terms and conditions.
In accordance with terms 17 and 20, we have decided to close your gaming account and any other accounts you have with us, and we will confiscate any winnings remaining on your account and any bonuses you received in breach of our terms.
Regards,
21.com
Anni
I registered my account about 4 months ago. yes when they asked me for confirmation i sent them and they were accepted. I had played casino games and most of my winnings came from bonus offers, some probably from playing without a bonus.
Hi, all my accounts were recently banned by the pressenter group, and they refuse to return my balance to my bank account. i received email stating that i had broken some rules and they were gonna close all my accounts and hold all my funds. I played on casino games with bonus money and fs offers and with my own money on 8 of their casinos (RapidCasino.com, 21.com, NeonVegas.com, UltraCasino.com, JustSpin.com, NitroCasino.com, CasinoFest.com, XLBet.com)
they have frozen atleast 23000e of my funds. i tried communicating with them after the email i received, but it's going nowhere. they refuse to answer what rules i presumably broke, or answering if they are going to return my money.
i will attach the email they sent me, it's in finnish, my native language, hope it's not a problem:
Anni from Customer Service <support@21.com>
Hei,
Kuten varmasti tiedät, meillä on ehtojemme mukaisesti oikeus tarkistaa tilitapahtumatiedot, ja jos epäilemme, että pelaaja on osallistunut sääntöjenvastaiseen pelaamiseen, meillä on oikeus sulkea ja jäädyttää tili sekä takavarikoida bonukset ja voitot, jotka on saatu sääntöjenvastaisen/rikkomuksellisen pelaamisen seurauksena.
Viimeaikaisten kotiutuspyyntöjesi jälkeen olemme tarkastaneet tietojasi ja meillä on perusteltu syy epäillä, että olet käyttänyt palveluitamme vilpillisessä mielessä ja ehtojemme vastaisesti.
Ehtojen 17 ja 20 mukaisesti olemme päättäneet sulkea pelitilisi ja kaikki muut tilisi, joita sinulla on meillä, ja takavarikoimme kaikki tilillesi jääneet voitot ja bonukset, jotka sait ehtojemme vastaisesti.
Ystävällisin terveisin,
21.com
Anni
rekisteröin tilini noin 4 kuukautta sitten. kyllä, kun he pyysivät minulta vahvistusta, lähetin heille, ja ne hyväksyttiin. Olin pelannut kasinopelejä ja suurin osa voitoistani tuli bonustarjouksista, osa luultavasti pelaamisesta ilman bonusta.
자동 번역: