Nomini Casino - 플레이어가 계정 확인을 완료하는 데 어려움을 겪고 있습니다.

hi I decided to withdraw the amount of € 60 from the casino but they ask me to send them my certificate of residence of my municipality to verify the account, the only problem is for that to obtain the certificate of residence to the municipality you have to pay

salve ho deciso di prelevare dal casino l’importo di 60€ ma mi richiedono di inviarli il mio certificato di residenza del mio comune per verificare il conto, l’unico problema è per che ottenere il certificato di residenza al comune bisogna pagare

Dear Michele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that a missing Proof of Address seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Michele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.