Nomini Casino - 플레이어가 자신의 상금을 인출하기 위해 고군분투하고 있습니다.

Hello casino guru!

I won 500 EUR at the online casino "Nomini.com"

(without bonus games, without free spins)

I requested a withdrawal of 500 EUR, and for the fourth time I get the same email from the "Finance Team" that my request was canceled.

Reason from Nomini:

"We would like to inform you that your withdrawal request in the total amount of 500 EUR was canceled by our Financial department due to the fact that the necessary data for withdrawal did not reach the payment provider, we would like to ask you to make a new request via Bank Transfer payment method."

I have already requested a withdrawal via bank transfer 4 times and Nomini keeps getting the same answer. I recorded a screen capture how i request the withdrawal, and Nomini said i did everything correct.

But again and again i get the same answer and it get canceled all the time.

I am ready to send you all emails and replies. So that my problem can be solved.

I would be very happy to receive an answer!

Best Regards Samuel

Dear Samuel,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you received any successful payments from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hello Petronela,

Thank you for the fast answer!

I confirm that I have already received some withdrawals from Nomini Casino. received without problems

The casino Nomini has not requested any account verification You cannot verify your account from the player's side. Nomini would write to me if verification is necessary.

I look forward to your further answers!

best regards

Samuel

Thank you very much, Samuel, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Petronela / Hello Peter!

Okay Thank you very much for your answer!

if you need something im here! feel free to write me if you need something.

Hi Samuel,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Nomini Casino to the conversation to participate in the resolution of this complaint.

Hi Samuel,

Kindly ask you to provide your username at Nomini Casino.

We will check your account.

Best Regards,

Nomini Casino

Hello Peter,

I got an E-Mail from Nomini.

Today (20.04.2021) i got my withdrawal on my Bank Account.

Thank you so much for your help!

Best Regards

Samuel

Dear Samuel,

I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter