Nomini Casino - 플레이어가 탈퇴하는 데 어려움을 겪고 있습니다.

I won and requester withdrawl

around 3 weeks ago email and i

jiat get a copy and pasted reply

Dear lachlankemp92, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hi I havnt withdrawn before and it says I dont need kyc at the moment and there was no active bonus

update they have canceled for the second time and won’t let me use payid even tho I diposited with payid

Thank you very much, lachlankemp92, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, lachlankemp92!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Dear all,

Thank you for reaching out,

We would like to inform you that the customer's withdrawal request for 400 AUD was processed from our side on 08.12.2023. Please accept our sincere apology for the inconvenience caused.

Best regards,

Nomini.com

Thank you, Nomini Casino Team!

lachlankemp92, please, inform us as soon as funds will arrive into your bank account.

Dear lachlankemp92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.