Nomini Casino - 플레이어의 탈퇴가 지연되었습니다.

Good day!

I have a problem with Nomini Casino..

I made a deposit of almost 1000 euros and I made a withdrawal of 300 euros. The real 12.02.2022. Almost 5 days I write why this money is still not confirmed.. always get the same answer.

I didn't even get an insurance email about documents.

Always the same answer no matter chat or email.

Currently there is a big wait for withdrawals..

Can anyone help willeacht?

Thank you.

Guten Tag!

Ich habe eine problem mit Nomini Casino..

Ich habe fast 1000 Euro einzahlung gemacht und ich habe 300 euro Auszahlungen gelasst. Das wahren 12.02.2022.Fast 5 Tage schreiben ich wieso Diese Geld immer noch nicht bestatigt..immer nur gleiches antwort bekommen.

Ich habe nicht mal eine versicherung email erhalten wegen dokumente.

Nur immer gleiches antwort egal chat oder email schreiben.

Momentan grosse wartezuschlagen beim Auszahlungen..

Kann jemand helfen willeacht?

Danke.

Dear Izabella,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Thank you very much for your answers.🌸

Danke sehr ihre antworten.🌸

Dear Izabella,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.