Novibet이 내 계정에 추가한 보너스 자금에 대해 불만을 제기하고 싶습니다.
10유로를 입금했는데 100% 보너스로 인해 내 계좌 잔액이 20유로가 되었습니다. 게다가 1유로가 추가되어 총 잔액은 21유로가 되었습니다.
플레이를 위해 Aviator에 로그인했는데 게임 내에서 보너스 자금이 제공되어 이를 가지고 플레이할 수 있었습니다.
어느 순간 부주의한 플레이로 인해 11유로를 잃어버리고 보너스 자금만 가지고 놀게 되었습니다.
이틀 후, 내 보너스 잔액은 0.20센트에서 10유로까지 크게 변동했다가 0.50센트로 떨어졌다가 다시 5유로, 8유로, 다시 10유로로 늘어났습니다. 나는 내가 보유한 8유로 중 단 2.83유로만이 보너스 자금이고 6유로가 인출 가능한 상태가 될 때까지 0에서 여러 번 금액을 늘렸습니다.
또 다른 시점에서는 잔액이 10유로에 도달했을 때 10유로가 모두 보너스 머니로 표시되었고 인출 가능한 금액은 0이었습니다.
무슨 일이 일어나고 있는지 알아보고 보너스 자금 내역을 이해하기 위해 실시간 채팅 지원팀에 연락했습니다. 담당자분께서는 해당 사항을 기술부서로 이첩하여 곧 소식을 전해드리겠다고 하셨습니다.
잠시 후 다음과 같은 내용의 이메일을 받았습니다.
"전체 금액을 인출할 수 있으려면 다음 예금 제안의 회전율 요건을 충족해야 함을 알려드립니다.
Aviator에서의 활동은 제안 조건에 따라 제안 요구 사항을 충족하는 데 반영되지 않습니다.
우리는 당신의 처분에 남아 있습니다!"
나는 "에비에이터가 이 제안에 참여하지 않는다면 왜 내 보너스 자금이 내 계정에 표시되었고, 왜 내 돈으로만 플레이하지 않았습니까?"라고 질문했습니다.
내 질문에 대한 답변을 아직 받지 못했으며 내 계정 잔액이 보너스 금액으로만 구성된 것 같습니다.
I would like to make a complaint regarding the bonus funds that Novibet added to my account.
I deposited 10 euros, and due to a 100% bonus my account balance became 20 euros. Plus, I had an additional 1 euro, so my total balance was 21 euros.
I logged into the Aviator to play, and the bonus funds were available in the game, allowing me to play with them.
At some point, due to careless play, I lost my 11 euros, and was left playing with the bonus funds.
Two days later, my bonus balance fluctuated quite a bit, ranging from 0.20 cents to 10 euros, then dropping to 0.50 cents, only to increase again to 5, then 8, and then 10 euros again. I managed to increase the amount from zero many times, until at one point, of the 8 euros I held, only 2.83 euros were bonus funds and 6 euros were withdrawable.
At another point, when my balance reached 10 euros, all 10 euros were marked as bonus money and zero was withdrawable.
I contacted live chat support to find out what was happening, and to understand the breakdown of my bonus funds. The representative said that the matter would be forwarded to the technical department and I would be updated soon.
After a short while, I received an email that said the following:
"We would like to inform you that you will need to meet the turnover requirements of the next deposit offer in order to make the whole amount withdrawable.
Activity on Aviator does not count towards fulfilling the offer's requirements, according to the terms of the offer.
We remain at your disposal!"
I responded by asking, "If Aviator doesn't participate in the offer, why were my bonus funds displayed in my account, and why wasn't I playing just with my own money?"
I still haven't received a response to my question, and my account balance appears to consist only of bonus money.
Θα ηθελα να κάνω ένα παράπονο σχετικα με τα χρηματα μπόνους που προστέθηκαν απο την Novibet
Εκανα 10 ευρώ κατάθεση και επειδή είχα μπόνους 100% τα χρηματα στον λογαριασμό μου εγιναν 20 ευρώ και σύν 1 ευρώ που είχα 21 ευρώ
Συνδέθηκα στο Aviator για να παίξω και τα χρήματα μπονους τα ειχα στο παιχνίδι οπότε και έπαιζα μ αυτά
Καποια στιγμη με απροσεκτο παιχνίδι χανω τα δικά μου 11 ευρώ και έπαιζα με τα μπόνους
Σε δυο μερες απο τότε που χρεώθηκα το μπόνους έχω πάει από 0.20 λεπτά στα 8 ευρώ στα 10 ευρώ ξανα στα 0.50 λεπτα και ξανά στα 5 στα 8 στα 10 ευρώ και πολλες φορές από μηδεν ξανά ανέβαζα το ποσό μέχρι κάποια στιγμή που είχα 8 ευρω βλέπω 2.83 χρήματα μπόνους και 6 ευρω αναλήψιμο.
Σε κάποια άλλη στιγμή που έφτασα στα 10 ευρω τα 2.83 έγιναν 10 ευρω τα χρηματα μπονους και 0 αναλήψιμο.
Μιλησα με ζωντανη συνομιλία για να δω τι εχει γινει και να ξερω ποια ειναι τελικά τα χρήματα μπόνους και ο συνδεμενος εκπροσωπος μου ανακοινώνει οτι θα το προωθήσει στο τεχνικό τμήμα και θα ενημερωθώ συντομα.
Μετα απο λιγη ωρα παιρνω ενα email που έλεγε τα εξής:
"Θα θέλαμε να σας ενημερώσουμε πως θα χρειαστεί να καλύψετε τις προυποθέσεις τζίρου της προσφοράς επόμενης κατάθεσης προκειμένου να γίνει όλο το ποσό αναλήψιμο.
H δραστηριότητα στο Aviator , δεν προσμετράται, σύμφωνα με τους όρους της προσφοράς.
Παραμένουμε στη διάθεση σας!"
Τους απαντάω οτι αφου το Aviator δεν συμμετεχει στη προσφορά γιατι εμφανιζόταν τα χρήματα μπονους στον λογαριασμό μου και δεν επαιζα μονο με τα δικά μου?
Φυσικά απάντηση δεν εχω πάρει ακομη και εχω φτάσει σ ενα ποσο που φαινεται οτι ειναι χρήματα μπόνους .
자동 번역:
