Novibet Casino - 플레이어가 상금을 인출하는 데 어려움을 겪고 있습니다.

I need help about a withdrawal i done it over 4 days ago by trustly and even now is not in my account and i dont know how lomg still will take it to be in my account. And before i never had problem i done so many withdrawal by truatly and the most longer take 1-2 hours and after was in my account. I dont know why is taking so long by trustly was over 4 days and they tell me aame things technical lroblem or issue with the withdrawal . Please get back to me and help me out here im happy using novibet i using this site over 2 years and i never had any complain

Dear Elvis,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Do I understand correctly that your withdrawal is still pending inside the casino account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"I titally undwrstand but i never ever had any issue ir to take more longet than 2 -3 daya and every time i dome it by trustly beacsue is instant and will be in my account within a 1hout -2 hours the latest i dont know what happens they told me from saturday same thing with tehnichal isse but when i ask is everone who have this problem or is just me they say they are sorry for delays is juat tehnichal issue"

Dear Elvis,

Have there been any developments since our last conversation?

Dear Elvis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.