Ocean Breeze Casino - 플레이어가 상금을 인출하기 위해 고군분투하고 있습니다.

Won 1000.00 euros on November 1st, 2021. I met the EUR 10,000 wagering requirement and never exceeded the EUR 4 bet limit. The processing time of 21 working days is long gone, but the withdrawal is not being processed. When it comes to support, the answer is always the same: patience and we have a lot to do.

now after 44 days, my patience has run out and I need your professional help.

Habe am 1.11.2021 1000,00 Euro gewonnen. Die 10.000 Euro Umsatzbedingungen habe ich erfüllt und auch nie das Einsatzlimit von 4 Euro überschritten. Die Bearbeitungszeit von 21 Werktagen ist schon lange vorbei, aber die Auszahlung wird nicht bearbeitet. Beim Support kommt immer die selbe Antwort: Geduld und wir haben viel zu tun.

jetzt nach 44 Tagen ist meine Geduld am Ende und ich brauche Ihre fachmännische Hilfe.

Dear Marianne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

My account at Ocean Breeze Casino is fully verified. I haven't received any payouts yet; this would be the very first payout. There was no relevant communication, although I asked very often by email and in the live chat. I am always held up with automatic texts like, "We have a lot to do, please be patient"

Mein Account beim Ocean Breeze Casino ist voll verifiziert. ich habe bisher noch keine Auszahlungen erhalten; dies wäre die allererste Auszahlung. Relevante Kommunikation gab es keine, obwohl ich sehr oft per email und im live-Chat nachgefragt habe. Ich werde immer nur mit automatischen Texten hingehalten, wie, "wir haben viel zu tun, bitte Geduld"

Thank you very much, Marianne, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. However, I would like to warn you that it seems to be a common practice from Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep trying.

Hello Marianne,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Ocean Breeze Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Ocean Breeze Casino and team, could you please state the reason why the player's withdrawal has not yet been processed and when can she expect the payment?

Thank you in advance for providing the information.

We would like to ask Ocean Breeze Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Marianne,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru