Octocasino - 플레이어가 보너스에 만족하지 못함

Disgraceful, if you lose 2000 euros you only get 100 euros BONUS Cashback where you also have a wager x40.

Schandalig, als je 2000euro verliest krijg je maar 100euro BONUScashback waarbij je ook nog eens een wager x40 hebt. 

Dear Saloua,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and rewarding system. Casinos are free to decide which bonuses will be offered, as well as decide which set of rules will apply to each bonus. Unfortunately, we cannot punish the casino for offering bonuses you are not satisfied with.

If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to reject this complaint.

Best regards,

Kristina

No im good thank you. Just wanten other People to know.

Thank you for your clarification, Saloua. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.