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Hello, I am still facing the same problem. The support keeps beating around the bush and they are not paying me. I am merely looking to receive the money I deposited as I managed to recover it. Yesterday they stated that the transfer to my bank had been carried out, but today they claim they are awaiting a response from the finance department.

Please help me, Guru.

Ola , continuo com o mesmo problema , o apoio está sempre a enrolar e não em pagam , só estou a querer receber o dinheiro que depositei nada mais pois o recuperei , ontem disseram que tinha sido efetuado a transferência para I banco hoje dizem que estão a espera de resposta do departamento financeiro .

por favor guru ajude me .

Dear Madnessboy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Have you accumulated your winnings with or without an active bonus?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good afternoon, my account is verified, I have been withdrawing since Friday, no bonus! One time they say it was processed, another time they say the nib is wrong, another time they say the address is wrong when my documents were checked, they are always like that, on several occasions they said to check with the bank and then I will ask again and They say it's on standby or whatever. I just want to get back the money I deposited, because I did. And once received, I want to have nothing but nothing to do with this casino. The payment method was via Revolut, I have already sent the Revolut details, addresses etc. as well as my PT BANK account. Is this unacceptable, new casinos that open and then do this? Never again

please help me receive my money

Boa tarde , minha conta e verificada , estou desde sexta feira a fazer o levantamento , sem bónus ! Uma hora dizem que foi processado , outra hora dizem que nib está errado , outra hora dizem que a morada está errada quando meus documentos foi verificados , estão assim sempre assim já por várias vezes disseram para verificar com o banco quando depois vou perguntar outra vez e dizem que está em stand by ou sei lá . Eu apenas quero reaver o dinheiro que depositei , pois recuperei . E uma vez recebido não quero ter nada mas nada a ver com este casino . A forma de pagamento foi por Revolut , já mandei os dados do Revolut moradas etc tanto como a minha conta BANCÁRIA PT . Isto é inadmissível , casinos novos que abrem e depois fazem isso ? Para nunca mais

por favor me ajudem a receber o meu dinheiro

They never give a concrete answer if the money has already been sent?! Why don't you send me proof of how it went!? All the other casinos I played at sent me this one.. always different stories

Eles nunca dão uma resposta concreta se o dinheiro já foi enviado ?! Porque não me mandam uma prova em como foi !? Todos os outros casinos que joguei me mandavam este não .. sempre histórias diferentes

I just want to make sure they just sent me nothing else. A test . But they don't always change their conversation,

Só quero ter a certeza que me mandaram so nada mais . Uma prova . Mas não mudam sempre de conversa ,

Good evening, after much effort I have just received the amount in question. Thank you.. it was necessary to send the same proof of account, etc., several times.

Boa noite , depois de muito custo acabei de receber a quantia em questão . Obrigada .. foi preciso mandar várias vezes os mesmo comprovativos de conta etc .

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Madnessboy, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru