OneSlot Casino - 플레이어의 출금이 지연되고, 동의 없이 문서가 공유됩니다.

I am writing to demand immediate action regarding a withdrawal of approximately €1500 that I requested after playing at Oneslot. I registered 14 days ago, deposited €200, and successfully wagered a welcome bonus, resulting in a balance of €4000, all while complying with your bonus terms.

I completed your initial verification process and received a partial withdrawal of around €1000. Following my subsequent withdrawal request for €1500, I provided additional verification documents 7 days ago as requested.

I am highly concerned by the fact that my verification was sent to a third party without my consent, and my withdrawal remains unprocessed. My repeated attempts to contact your support team for updates have been ignored.

The lack of communication and the delay in processing my legitimate winnings raise serious questions about the integrity of Oneslot Casino.

I expect an immediate update on the status of my verification and the processing and when i can initiate withdrawal again for now it seems blocked. I also require an explanation for the transfer of my verification documents to a third party without my agreement.

Dear sigurdj,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are experiencing with your withdrawal at Oneslot Casino.

To better understand the situation and assist you further, could you please provide more details by answering the following questions:

• What specific documents did you submit for the verification process?
• Do I understand correctly you haven't received any confirmation regarding the status of your additional verification documents?
• Can you provide the exact timelines of your interaction with the support team regarding your issues?

Your cooperation in providing these details will help us investigate and work towards a resolution. It's essential for us to understand all aspects of your case to ensure that we can assist you effectively.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

What specific documents did you submit for the verification process?

1st round, id, selfie, utility bill.

2nd round id selfie, utility bill, bankslip

Do I understand correctly you haven't received any confirmation regarding the status of your additional verification documents?

Yes and they were basically the same

Can you provide the exact timelines of your interaction with the support team regarding your issues?

7 days ago they sent this extra verification. 4 days ago i asked whats going on... no answer....

Thank you very much for your reply, sigurdj. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.