Parimatch Casino BR - 플레이어의 보증금이 그의 계정에 입금된 적이 없습니다.

I deposited €80 with Skrill on 7/30/22 and the amount was never credited to my casino account. In the chat I am always told there is a problem with a third party. But no details are given about it.

Ich habe am 30.7.22 € 80 mit Skrill einbezahlt und der Betrag wurde nie auf meinem Casinokonto gutgeschrieben. Im Chat sagt man mir immer es gibt ein Problem mit einem Drittanbieter. Aber man macht keine genaueren Angaben darüber.

Dear woland19631,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since it seems that you’ve already done that, would you be so kind as to forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Moreover, please, forward me a screenshot of your deposit/cashier history from the casino account.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, so far I have only communicated with the live chat. They have just informed me that there are supposedly problems with the third-party provider. I should be patient and they will write me if there is something new.

VG

wolfgang

Hallo, bisher habe ich nur mit dem Livechat kommuniziert. Diese haben mir eben mitgeteilt das es angeblich Probleme mit dem Drittanbieter gibt. Ich sollte mich noch gedulden und sie werden mir schreiben wenn es etwas Neues gibt.

VG

Wolfgang

The money was credited to my account today.

Das Geld wurde heute auf mein Konto gebucht.

Awesome news, woland19631. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.