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Subject: Urgent Complaint – My Deposit Wrongly Converted to Bonus Funds, Unable to Withdraw

Dear Casino Guru Team,

I am writing to formally raise a complaint against Parimatch regarding an issue where my deposited real money has been wrongly classified as bonus funds, making it impossible for me to withdraw my rightful balance. Here is a detailed breakdown of my situation:

1. Deposit & Unexpected Bonus Classification

I deposited ₹2,200 into my Parimatch account, expecting it to be added as real money. However, instead of being credited as a normal deposit, my funds were automatically converted into bonus money without my consent. I did not opt for any bonus offer, yet my deposit was locked under bonus terms.

2. Wagering the Required Amount

After realizing the issue, I checked Parimatch’s bonus terms and saw that I needed to wager ₹1,540 before my funds could be converted to real money. I completed the required wagering, and my balance increased to ₹2,600. Despite this, my funds are still restricted, and I am unable to withdraw or use them in sports betting.

3. Attempts to Resolve with Parimatch Support

I contacted Parimatch support multiple times via email and chat, explaining the issue and requesting a correction. However, they have either ignored my messages or failed to provide a resolution. Even after fulfilling the wagering requirement, they continue to hold my funds, giving no proper response.

4. Current Situation & My Request

At this moment, my balance stands at ₹2,600, but I still cannot withdraw or use it freely. I deposited real money, and it should not be subject to any bonus restrictions. This appears to be either a system error or an unfair policy implementation by Parimatch.

I am requesting your assistance in mediating this issue with Parimatch. I would like my funds to be either:

If this issue remains unresolved, I will have no choice but to escalate it legally and file consumer complaints against Parimatch. However, I hope this matter can be resolved with your support before taking further steps.

I would greatly appreciate any help you can provide in resolving this issue. Please let me know if you require any additional details or evidence.

Thank you for your time and assistance.

Best regards, P. T.

[email hidden by Casino Guru]

Dear Riyanh321,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Could you please provide a screenshot of your transaction history from your casino profile, showing your deposits? Based on the available information, one of the screenshots indicates that you deposited 920 INR, which granted you a bonus that requires wagering on casino games.

Additionally, could you confirm whether you have completed the full KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika