PariPesa Casino - SMS 문제로 인해 플레이어 출금이 지연되었습니다.

I am unable to withdraw money from my account because the confirmation SMS does not arrive on my phone, and they have not provided any alternative way to secure the withdrawal. I have tried to register my phone number at least 50 times, and they still do not send the SMS.

No me deja retirar el dinero de mi cuenta debido a que no llega el SMS de confirmación a mi número de teléfono y no me han quedo brindar otra forma de asegurar el retiro, he intentado al menos 50 veces en registrar mi número de teléfono y no me envían el sms

Dear everma132000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that verifying your phone number seems to be the only issue?
• Have you provided any documents to verify your identity and have they all been approved?
• Could you please confirm that you entered the correct number in the proper format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1. Yes, my problem is that the SMS does not reach my phone number and therefore, I cannot proceed to withdraw funds.

2.No, I have not provided any documents, I registered with my Gmail and they have not asked me for documents, I gave that option to customer support and they told me that it could only be done through the phone number.

3. Yes, if I entered correctly, using my zip code +502 and it did not work, they gave me the option to delete cache and message memory, restart the phone, try with the sim on another phone, etc. and no solution has been found. been functional.

I would like to know if there is another way to withdraw the funds, whether through a transfer, sending to the same card from which the money was deposited, etc. I can verify my identification through identification document, driver's license, etc. Or if the confirmation codes could be sent to the same registered Gmail, because SMS is not functional, I have already tried it.

1. Si, mi problema es que no me llega el SMS a mi número de teléfono y por ende, no puedo proceder a retirar fondos.

2.No, no he proporcionado ningún documento, me registré con mi Gmail y no me han pedido documentos, brinde esa opción al soporte de atención a cliente y me dijeron que solo se podía por medio del número de teléfono.

3. Si, si ingresó de manera correcta, utilizando mi código postal +502 y no ha funcionado, me brindaron opción de borrar caché y memoria de los mensajes, reiniciar el teléfono, probar con el sim en otro teléfono, etc y ninguna solución ha sido funcional.

Quisiera saber si hay otra forma de retirar los fondos, ya sea por medio de una transferencia, envío a la misma tarjeta de la cual se depositó el dinero, etc. Puedo comprobar mi identificación por medio de documento de identificación, licencia de conducir, etc. O si se pudieran enviar los códigos de confirmación al mismo Gmail registrado, debido a que por medio de SMS no es funcional, ya lo he intentado.

Thank you very much for your reply, everma132000. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes, I have contacted them and they have only asked me to solve the problem by deleting cache and SMS memory or talking to my company, but they have not provided me with an alternative solution despite multiple requests.

Si, he contactado con ellos y solo me han pedido solucionar el problema mediante borrar cache y memoria de SMS o hablar con mi compañía, pero no me han brindado solución alterna a pesar de múltiples solicitudes.

Thank you very much, everma132000, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear everma132000, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite PariPesa Casino representative to join this conversation. 

Dear PariPesa Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello!

Please contact @Paripesa_Support_bot

Our team will help solve your issue

Hello, is there a way to provide an alternative solution. Communicating with Paripesa has not been functional. I repeat, I cannot withdraw my funds, I need to withdraw them, it is up to me.

Hola, hay alguna forma de dar solución alterna. Comunicarme con Paripesa no ha sido funcional. Reitero, no puedo sacar mis fondos, necesito sacarlos, me corresponde.

Dear PariPesa Casino, 

thanks for your reply.

Dear everma132000, 

I understand your frustration. However, I suggest contacting the casino one more time via the channel mentioned in the previous comment. Please let us know how it went.

Dear Ever M****, we're still waiting for your request to official casino's TELEGRAM bot.

@Paripesa_Support_bot

Dear everma132000, 

hope you are doing well. Were you able to contact the casino via telegram channel as they suggested, please?

Hello, I was able to communicate with them, however they directed me to write by email again, I have had no solution.

Hola, si pude comunicarme con ellos sin embargo nuevamente me direccionaron a escribir por correo, no he tenido solución.

Dear everma132000, 

thanks for your response.

Dear PariPesa Casino,

will you be willing to send a confirmation code via other channels than phone number, please?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, I still haven't gotten a response, there are around 60 dollars that I need to withdraw. Honestly, if I need to withdraw the money, could you help me?

Hola, aun no obtengo respuesta son alrededor de 60 dólares que necesito retirar. Honestamente si necesito retirar el dinero, podrían ayudarme?

Dear everma132000, 

hope you are having a nice day.

I was contacted by the casino and was told that you should try to register your phone number once again. Once it is registered, you should be able to activate it.

If you are using the app, press menu, then settings (gear wheel symbol) in the top right corner and then security.

If you are using browser, go to my account, then security and then activate your phone number.

I believe you can be feeling frustrated and annoyed at this point, but I encourage you to give it one last shot. If this does not work out, we try different approach. Please keep me updated how it goes.

Dear everma132000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because everma132000 has stopped responding to our messages and questions. Without everma132000 cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint at the request of everma132000. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear everma132000, 

thank you for your email.

could you confirm that you have adhered to the instructions provided in the previous message and attempted to register your phone number?

That's correct, however it hasn't worked for me. Could you please send me a confirmation to withdraw the money via email or to the same account? Is the phone number really necessary? Since I don't even have a phone number linked, could you please withdraw money by proving my identity with my ID? Is it very difficult to provide a solution like this?

Es correcto, sin embargo no me ha funcionado. ¿Podrían enviarme una confirmación para retirar el dinero vía email o por la misma cuenta? ¿Es tan necesario el número de teléfono? Debido a que ni siquiera tengo enlazado un número de teléfono ¿Podrían retirar dinero comprobando mi identidad con mi documento de identificación? Es muy difícil brindar alguna solución como esta?

Dear everma132000, 

thanks for the update.

Dear PariPesa Casino,

could you please provide any alternative methods to verify the account associated with everma132000?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear everma132000, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.