Pit Bet Casino - 플레이어의 계정 폐쇄 요청이 무시되었습니다.

I've begged this Pitbet.io for months and months to close my account. I've told them about my gambling issues and pleaded via email and live chat to close my account. Yet, this has never been actioned. Clearly non-complaint and very unethical. I am not in debt due to their actions.

Can you contact them to find out how many times I have emailed them with the request to close my account and self exclude? This surely goes against gambling compliance laws and responsible gambling regulations.

I'd like to come to an agreement with Pitbet.io to refund every deposit since I've asked for my account to be closed - it should have been closed immediately upon receipt of my email. Yet I've taken loans out, I'm in severe debt from this, I'm pregnant and Christmas is ruined. All because one of the websites you have licenced has ignored emails to close the account, KNOWING full well I will continue to deposit due to my gambling problem.

I will be seeking legal advice via the gambling commission and hiring a lawyer, if this can't be sorted amicably by the website and licencer. I refuse to be treat like this and my wishes ignored, it has now put me in debt and you have a duty of care when a customer pleads to be excluded from your site.

I believe that in case of self-exclusion due to a gambling problem, players should be entitled to a refund of their deposits and nothing more. The casinos should not profit from players who are addicted to gambling. They should get back what they deposited.

Regards,

Hannah.

Dear hanelwoodxo,

Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you are facing. We’ll do our best to assist you in resolving this matter.

To proceed, I kindly ask you to provide me with copies of your emails, screenshots, or chat transcripts of your communications with the casino’s customer support team. Specifically, I need documentation of your requests to be self-excluded from the casino. Please forward me the correspondence starting from the date when you first requested account closure or self-exclusion. My email address is veronika.f@casino.guru.

This evidence is essential for us to build a strong case. Unfortunately, we cannot directly ask the casino to confirm how many times you reached out regarding account closure. Instead, we rely on the details and proof you provide to demonstrate that you clearly informed the casino about your situation and that they failed to act accordingly. Ignoring such requests is a violation of responsible gambling standards, and we can use this information to address the issue with the casino effectively.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi there,

I will email you on the provided email address.

Pitbet never ever reply and my account is still open and nearly £1,000 deposited yesterday. They have no care or compassion for their players, they are taking advantage of those with gambling issues. I have had to get a loan and I'm pregnant with my first baby, this is all stressful.

Thank you for your reply. Have you forwarded any emails to me, please? So far, I have not received any messages from you.