Platincasino - 플레이어가 베팅 요건에 만족하지 않습니다.

Hello, I received a cashback of around 80 euros this week. I ventured this to 340 euros. Then I converted and you got about 80 euros back. It was explained to me that the cashback has to be converted 1 to 1 like every deposit and that it is credited as real money. But it's bonus money if I have to convert it. If I had won 10,000 with the 80 euros, 9,920 euros would be lost. That's a joke. If I have to convert a deposit 1 to 1 and some winnings I can keep it. Mfg Daniel

Hallo habe diese Woche einen cashback von zirka 80 Euro erhalten. Diesen habe ich auf 340 Euro gewagert. Dann habe ich umgewandelt und es waren dir zirka 80 Euro wieder. Mir wurde erklärt das der cashback 1 zu 1 umgesetzt werden muss wie jede Einzahlung auch und es als Echtgeld gutgeschrieben wird. Es ist ja aber bonus Geld wenn ich es umsetzten muss. Wenn ich mit den 80 Euro, 10000 erspielt hätte würden 9920 Euro verloren gehen. Das ist doch ein Witz. Wenn ich eine Einzahlung auch umsetzten muss 1 zu 1 und etwas Gewinne darf ich es ja auch behalten. Mfg Daniel

Dear Niedi86,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Although I understand your frustration, please note that even though the cashback is credited to your real money balance, it is still a bonus.

Unfortunately, the vast majority of bonuses come with a set of rules that must be followed in order to withdraw accumulated winnings. Wagering requirements are one of the basic rules, and we cannot force casinos to cancel them. I can only recommend you finish them as suggested by the casino.

Please let us know if there is anything else, we could help you with. Thank you for understanding.

Best regards,

Kristina

I risked the turnover, shouldn't you be allowed to keep your winnings like in any other casino? I think this is done poorly at this casino. Then you should just convert the cashback wager to 20 or 35 times so that you can keep the profits made from it. I'm vip in platinum, it says that a wager is 20x times. Never had a bonus there with a 20 x wager.

Ich habe ja den Umsatz gewagert, sollte man dann nicht seine Gewinne behalten dürfen wie in jedem anderen Casino auch? Ich finde das in diesem Casino dies schlecht gemacht ist. Dann sollte man halt den cashback wager auf 20 oder 35 xumsetzten machen das man die daraus erwirtschafteten Gewinne behalten darf. Bin vip im platin, da steht das ein wager 20x mal beträgt. Habe noch nie dort einen Bonus mit einem 20 x wager gehabt.

Or rather a no deposit bonus. Have been at this casino for a long time but have never received a no deposit bonus. Which then had to be risked 15 times.

Oder besser gesagt einen Bonus ohne Einzahlung. Bin schon lange in diesem Casino dabei, habe aber noch nie einen Bonus ohne Einzahlung bekommen. Der dann 15 x gewagert werden musste.

Thank you for your reply, Niedi86. Casinos are free to decide which rules must be followed when players play with bonuses. Also, unfortunately, we cannot force casinos to credit you bonuses or change bonus conditions for you.

I am not sure how you wish to proceed with this complaint. Could you please elaborate?

Yes settled, will not continue to play at this casino.

Ja hat sich erledigt, werde in diesem Casino nicht weiter spielen.

Do I understand correctly that you are no longer interested in our help?

Dear Niedi86,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.