Platincasino - 플레이어의 계정 확인이 지연되었습니다.

Good day,

I have been trying to verify my account since Friday, but they keep asking for a bank statement regarding the last deposit of 150€, which was made through Skrill and not through the bank. They should be able to see for themselves how the deposit was made.

I have sent everything to them regarding this, but they keep asking for the same thing and are delaying the process.

Guten Tag,

versuche mich seit Freitag zu verifizieren, jedoch fragen sie als wieder nach einem Kontoauszug über die zuletzt eingezahlten 150€, die nichtbüner die Bank sondern über Skrill eingezahlt wurden. Dies sehen sie doch selbst, wie eingezahlt wurde.

hmHabe ihnen hierzu alles übersendet, jedoch fordern sie immer wieder das gleiche und halten mich hin.

Dear chris2012,

Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you are facing with the account verification process.

To help us better understand the situation and assist you effectively, could you kindly provide answers to the following questions:

• Have you submitted all the requested documents, including proof of your Skrill deposit?
• Did the casino explicitly request a bank statement, even though the deposit was made through Skrill? If so, could you clarify why they are insisting on a bank statement?

Your cooperation in providing these details is important for us to proceed with the case and work towards a resolution.

If you have any relevant communication that you would like to forward, please feel free to send it to my email at petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Payment took place yesterday evening.

Thank you very much

Auszahlung hat am gestrigen Abend stattgefunden.

besten Dank

Dear chris2012,

Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru