Play Boom Casino - 플레이어 계정에 접속할 수 없으며 출금이 지연됩니다.

Hello,

I played with the welcome bonus, adhered to the terms, and achieved the required turnover.

Then I requested a withdrawal - which was followed by a lengthy KYC process, during which I provided all the necessary documents to the casino.

They only ever responded after several days.

Now they are not replying anymore, and I can no longer log into my account.

Hallo,

ich habe den Willkommensbonus gespielt, mich an die Bedingungen gehalten und den geforderten Umsatz gebracht.

Dann habe ich eine Auszahlung beantragt - dann folgte eine lange KYC, bei denen ich dem Casino alle Dokumente zur Verfügung gestellt habe.

Es wurde immer nur nach mehreren Tagen geantwortet.

Nun schreiben Sie nicht mehr zurück und in mein Konto kann ich mich auch nicht mehr einloggen

Dear PaulApl21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you receive any confirmation regarding successful verification?
• When was the last time you accessed your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.