PlayMojo Casino - 플레이어의 상금은 몰수되었습니다.

I received an email stating that I had been credited with 10 free spins from Playmojo.com on my account.

I played through them, which converted the bonus credit into real money.

With this real money balance, I won a total of nearly €700 and wanted to withdraw it.

I specifically contacted customer service via live chat beforehand to ensure everything was correct. I was assured multiple times that it was.

However, when I checked the transaction status again today, all withdrawal requests were denied, and the winnings were confiscated, citing that I allegedly violated betting rules, which, in my opinion, are not clearly outlined in the terms and conditions.

Ich erhielt eine E-Mail, dass ich 10 freispiele von Playmojo.com auf meinem Konto gutgeschrieben bekam.

Diesen habe ich umgesetzt, wodurch das bonusguthaben, in Echtgeld umgewandelt wurde.

Mit dem Echtgeld Guthaben habe ich dann einen Gesamtbetrag von knapp 700 € gewonnen und wollte mir diesen auszahlen lassen.

Ich habe mich vorher extra noch mal per Live-Chat an den Kundenservice gewandt um sicher zu gehen dass auch alles seine Richtigkeit hat. Dies wurde mir mehrmals bestätigt und zugesichert.

Als ich dann heute erneut auf den transaktionsstatus schaute wurden jegliche Auszahlungsanträge abgelehnt und die Gewinne konfisziert mit der Begründung ich hätte gegen Wetteinsätze verstoßen die allerdings meiner Meinung nach nicht in den Abg so richtig aufgeführt sind

Dear kingfestletsplay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify how much money you won with the free spin bonus?
• Do I understand correctly that the casino confiscated all your winnings?
• Did the casino specify which rule you breached?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

1. I actually only won 0.67 cents and had to wager €26.08.

2. Yes, right, all

3. Yes, apparently I violated the maximum bet of 5 euros.

1. Ich hatte tatsächlich nur 0,67 Cent gewonnen und musste 26,08€ umsetzen.

2. Ja richtig, alle

3. Ja angeblich hätte ich gegen den maximal wetteinsatz von 5 Euro verstoßen.