PlayOJO Casino - 플레이어가 보너스에 대한 허위 광고를 비판합니다.

I deposited € 50 a while ago (about 1 week), because there should be 50 free spins. After the deposit, these were also displayed under Rewards, but they were never available in the game. Whereupon I wrote to the support several times, each time without success. I was offered that this 50FS could be activated for another game and I was offered 3. I chose one and then it was said that the ea does not work but it would work for spinning wilds. I agreed, the free spins that would be shown to me under rewards but were not available have been deleted, and since then I've only been put on hold. the same sentences every time. And nothing happens. Normally I wouldn't care about the free spins, but that's why I deposited.

Ich habe vor einer Weile (ca 1 woche) 50€ eingezahlt, da es dazu dann 50 umsatzfreie freispiele geben sollte. Nach der Einzahlung wurden mir diese auch unter Prämien angezeigt aber im Spiel waren sie nie verfügbar. Worauf ich mehrmals den support anschrieb jedes mal ohne erfolg. Mir wurde angeboten dass diese 50FS für ein anderes spiel aktiviert werden können und mir wurden 3 angeboten. Ich wählte eins und dann hieß es das ea nicht geht aber für spinning wilds würde es gehen. Ich habe eingewilligt, die freispiele die mir unter Prämien angezeigt wueden aber nicht verfügbar waren wurden gelöscht, und seitdem werde ich nur hingehalten . jedes mal die gleichen Sätze. Und nix passiert . normaler Weise wären mir die Freispiele egal, doch ich habe nur deswegen eingezahlt.

Dear Caroleine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Caroleine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.