PlaySQR Casino - 플레이어의 출금이 차단되고 계정이 폐쇄되었습니다.

First time when I placed withdraw then playsqr casino asked me for kyc documents and 8 submit kyc document and bank statement and phone bill and then casino site successfully complete my verification process and my account are verify.

Then I placed withdraw but witudrawl did not recive 8n my bank account and then when I chek again then I see my account are blocked so please take action

Hello Ritam8979,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlaySQR Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they provide a reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Not providing reason

I winning for real money

Hello Ritam8979,

Could you be please a little more specific? What was the last document you forwarded to the casino as it must be the reason the blocked your account. Also do you have any communication with the casino which you could forward to nikolas.b@casino.guru?

I sending my Adar and bank statement

Hello Ritam8979,

I haven't receive any e-mail from you yet. Please keep in mind that if you will fail to provide the requested information within the next 7 days, we will be forced to reject the complaint.

Dear Ritam8979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.