PNXBet Casino - 플레이어의 계정이 차단되었습니다.

Hello CasinoGuru, This is the first time i’m writing here. I have read many complaints about Pnxbet casino but I still play with them cuz their flatform is user friendly. And always fast connection. Now I am tryto withdraw my funds, it suddenly says "client restricted" They asked for my card pictures and selfie which I sent out to them. But still I can’t withdraw. I have done many withdrawals with them small amounts and everything went okay on my bitcoin wallet. I just wondered Why suddenly they restrict me from withrawing? Please help me. It’s gonna be christmas soon and this funds is still a help

Dear gpenaranda29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify if you have accumulated your winnings with or without an active bonus?

Have you tried discussing this issue directly with the casino? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear gpenaranda29,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.